Boot issue

Question

Hello,

I have a Dell Inspiron 15 7000 2n1, version 7506.

Since my last updates on my windows system (including a bios flash update), my computer doesn't boot.

It goes to this nice weird screen with a not smiley face telling you "your device .... Needs a restart".

Then it loads the troubleshoot option (with choosing keyboard first)

If I try a startup repair : 'couldnt repair your PC"

If I try anything else ... Same answer

So I started the os recovery tool (F12) and tried twice already to repair the system ... After loading the tools and repairing, no errors, it says it has been fixed and that I can restart however still doesn't boot.

I am thinking of trying a reset however I am afraid of loosing my data ...

Here are my questions :

- is the backup for the reset done online or on a external disk ? (I have 700Go of data .... Seems big to backup ...)

- should I try to boot on a USB with the last bios update first ? And what is the procedure exactly ?

Thanks for your help ... Already 4 days without computer ... I really hope yo fix it and Im pretty ok with computers normally ...

Cedricfortuny · Accepted Answer

Thanks for your replies guys.

Actually the problem would have been easy to solve if I didn't try so many boot changes first.

The last update change a UEFI setting from ahci to raid. Just change it back to ahci and everything will go well.

I went for a fresh new installation and once the last updates happened, the problem came back and I solved it as I explained.

Thanks for this weird update Dell ... I had fun for a week and still is reinstalling some programs ...

ejn63 · Answer

Backup should be your first action. You'll almost certainly need another system and whatever hardware to connect the drive to it -- either a 2.5" SATA to USB or NVMe to USB adapter. Backup online could also work -- if your have a fast upload network connection (i.e., fiber -- not cable model or DSL).

AdrianG001 · Answer

Run a hardware diagnostic test. Running a hardware diagnostic test helps you identify potential hardware failure. Dell laptops, desktops, all-in-ones, and Windows-based tablets have an integrated diagnostic test that is called the SupportAssist Pre Boot System Assessment or Enhanced Pre-Boot System Assessment (ePSA). NOTE: If the diagnostic test fails, make a note of the error code and validation code that the diagnostic test provides. This helps Dell Technical Support to identify which hardware component is causing the issue and provide repair options. If the Dell computer cannot boot into Windows, run the preboot diagnostic test. To learn more, see the Dell knowledge base article How to Enter the Integrated Diagnostics (32-bit Diagnostics, SupportAssist ePSA, ePSA, and PSA). If the Dell computer can boot into Windows and has an active Internet connection, run the online diagnostic test that is powered by SupportAssist.

Inspiron

Boot issue

Run a hardware diagnostic test.

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