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Samuel72

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6 years ago

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Samuel72

9 Posts

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1025

December 19th, 2020 12:00

Dell 15 577

Hi my laptop wont turn on. Without ac charger plugged in, no lights or sound. With ac charger plugged in, long white light blink.

  • Samuel72

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    Posted December 19th, 2020 13:00

    Would a dead battery cause this?

     

  • Samuel72

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    Posted December 19th, 2020 13:00

    Sorry it's 5577, I tried without the battery and still just get a slow white light blink

    Service tag

  • ieee488

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    Posted December 19th, 2020 13:00

    If it was me, I would remove the battery.

    Press the power button to release flea power.

    Plug in just the AC adapter and see if the laptop will boot.

     

  • Mary G

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    Posted December 19th, 2020 13:00

    What model Inspiron? There is no 577. If the battery is over 2 yrs old it's dead and needs to be removed. Try the adapter alone. If the computer is a recent model, the adapter alone should work.

  • Mary G

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    Posted December 19th, 2020 13:00

    Edit your post to remove the tag by clicking on the 3 dots in the upper right corner. This is a user to user public forum and personal info is not allowed. Did you remove the battery completely and try the adapter alone? 

    Here's a support page that might help-- Dell Inspiron 15 (5577) Gaming Usage and Troubleshooting Guide | Dell US

  • Samuel72

    9 Posts

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    Posted December 19th, 2020 13:00

    I tried disconnecting the battery and just using the charger. Still no power to the power button and just one long slow white light blink

  • Samuel72

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    Posted December 19th, 2020 13:00

    Can't edit the post 3 dots don't give me an option

  • ieee488

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    Posted December 19th, 2020 19:00

    It is broken. sorry,.

  • Samuel72

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    Posted December 21st, 2020 10:00

    I replaced the battery and the laptop is still dead.

  • LSUFAN51

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    Posted December 21st, 2020 11:00

    I'm assuming you press ' Power On" button for about 20 seconds before installing the new battery....

    Next thing to do is reseat memory module (Ram) to see if it will make a difference.The computer has 2 SODIMM slots for ram.

    Support for Inspiron 15 Gaming 5577 | Documentation | Dell US

    I don't know if your computer has 1 or 2 memory in both slots. You can check by using the link below:

    How to Check the System Configuration on Your Dell System | Dell UK

    Check out the information in link below, hopefully it will be of help to you as well.

    How to diagnose and resolve common memory issues on a Dell Notebook PC | Dell US

    EDIT:

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