I2C HID DEVICE : This device cannot start. (Code 10) A request for the HID descriptor failed.

Hi all,

I found the solution suggested by Abhinav Bharadwaj R.

Abhinav Bharadwaj R: "I have found the true origin of my issue and managed to find a solution!

After finding the real issue, I managed to find the correct solution.

But first, make sure the Driver "I2C HID" is fully Updated (in my case it is v10.0.18362.1 provided by Microsoft. Kindly see the Driver Details given below) to see if fully updating fixes the issue."

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WARNING: It's highly advised to make a backup of either the Registry Editor folder you plan on modifying or create a restore point for your whole computer. Information on how to do either can be found here: https://support.microsoft.com/en-us/help/322756/how-to-back-up-and-restore-the-registry-in-windows

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After you've ensured you're all backed up, you can continue. Follow the Below Steps below one-by-one carefully.

Step 1: Open Registry Editor with Windows + R and type "regedit"

Step: 2: navigate the folders to reach this point: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class

Step 3: Under the Class folder, you'll find a long list of keys. If you're issue is like mine and is related to only the touchpad, find and open 4D36E96F-E325-11CE-BFC1-08002BE10318 (take your time, make sure you don't modify the wrong folder)

Step 4: If you see the file "Upperfilters", delete it.

Step 5: Right click, select "new", select "New Multi-String Value" and name it "Upperfilters". You're essentially remaking the file you just deleted.

Step 6: Double click on the new "Upperfilters" value you just made.

Step 7: In the "Value Data" box, type "mouclass" and save.

You should now have a replacement file with the following information:

• Name: Upperfilters Type: REG_MULTI_SZ Data: mouclass

Step 8: Now restart your computer.

If it worked, nothing should be broken and your touchpad issues should be fixed! No more yellow triangle on the I2C HID Device!

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Note: Kindly refer to the below-Mentioned source only if you're seeking to know about the Root cause and further analysis (because steps and procedures mentioned there will be a bit confusing). Or else the above-mentioned solution will suffice.

Sources :

1. Reddit - https://www.reddit.com/r/computer/comments/cj7xw0/how_to_fix_i2c_hid_device_code_10_could_not_start/
2. Lifewire - https://www.lifewire.com/how-to-delete-the-upperfilters-and-lowerfilters-registry-values-2619222

You can find this link for the reference: Abhinav Bharadwaj R in learn.microsoft.com

I have an alienware and I was having the same problem.
i decided to open it and check it and bingo the touchpad flat cable was not well fitted so I put it back and after start the laptop you will have to activate it again on touchpad configurations.

Hi there!
I've had the same problem for a couple time (about 4 months) and tried all the solutions in this topic. They used to solve for a moment but this error always come back. I did randomly something and it worked. My notebook language is portuguese from Brazil. I opened the device manager and uninstall all drives with a mouse icon. You can see them in the picture below: 

Then I restarted my notebook and this drive highlighted in the picture below showed up (it wasn't there before).

Voilá! Resolved. I hope it helps someone.

@Layheang​ hey i tried following your steps but i couldn't even see an upperfilters registry present what should i do ?