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September 24th, 2023 10:26

Inspiron 5551 I cannot boot LINUX

On my Inspiron 5551 I cannot boot LINUX
from an external SSD. The system was installed
using the "live" version.

The problem is that the BIOS (UEFI) cannot find the
disk with the system connected to the USB 3.0 port (left side of the computer).
If I connect the drive to USB 2.0(right side) then the drive is visible as both
UEFI and LEGACY.

I have also noticed this property that:
-when I connect for example a memory card with RescueDisk 
(or any other system with a UEFI partition) to the
USB 3.0 through a HAMA reader with USB 3.0
the BIOS does not detect this card.
However, if I connect the SAME card via a
USB 2.0 reader, BIOS sees the card.

My conclusion is that there is a problem with the USB 3.0 port.
Of course when I enable "Security boot" then the disk is visible 
but I cannot boot system from this disk.

Computer information:
System name   DELL
System manufacturer  Dell Inc.
System model   Inspiron 5551
System type   x64-based PC
System storage unit  06D7
System version/date BIOS Dell Inc. A04, 22.01.2018
SMBIOS version   2.7
Embedded controller version 1.01
BIOS system mode  UEFI 
Motherboard manufacturer Dell Inc.
Motherboard product  0WT4NH
Motherboard version  A00

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September 25th, 2023 09:06

mkgrajek,

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  
Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

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