Unsolved
2 Posts
0
129
October 4th, 2023 05:00
Laptop automatic shutdown issue
Error Description: Your device ran into a problem and needs to restart we're just collecting some error info, and then we'll restart for you.
This is happening four times a day at least.
0 events found
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DELL-Jesse L
Moderator
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17.9K Posts
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October 4th, 2023 07:31
Pranay899,
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
GauravSyst
2 Intern
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317 Posts
0
October 4th, 2023 08:33
Well you can try the following:
ejn63
10 Elder
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30.8K Posts
0
October 4th, 2023 12:41
1. Run a full system diagnotic (F12 at powerup).
2. Disable automatic restart on failure so the system will write a crash dump. Then parse the dump file with something like Who Crashed to determine the cause.
https://www.tomshardware.com/how-to/windows-disable-restart-after-bsod