I am using windows 11, when following the steps you posted I dont have the same options available to click. Do you know the steps to follow using windows 11? (E.g. when going to add/remove programmes within the control panel, there isnt an option to click "windows setup tab"
AdrianG001
4 Operator
•
4K Posts
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March 28th, 2022 03:00
Removing and Reinstalling Video Compression
Click the Start button, point to Settings, and then click
Control Panel.
Double-click Add/Remove Programs.
Click the Windows Setup tab.
In the Components area, scroll to and click Multimedia.
Click Details.
If the Video Compression option is selected, it may not be installed
properly, and needs to be removed. Follow these steps:
Clear the check box for this option, and then click OK.
Click OK again to complete the removal.
Repeat steps 2-5 to return to the Video Compression option in
Add/Remove Programs.
Make sure the Video Compression box contains a check mark.
Click OK, then click OK again. Follow the on-screen instructions.
RGHeap
2 Posts
0
March 28th, 2022 07:00
Hi Adrian,
I am using windows 11, when following the steps you posted I dont have the same options available to click. Do you know the steps to follow using windows 11? (E.g. when going to add/remove programmes within the control panel, there isnt an option to click "windows setup tab"
Cheers
mbelmonte
2 Posts
0
January 25th, 2023 08:00
Wow, flat out ignored by Dell Support. I need the answer to this question also... The instructions given don't apply to Windows 10 or 11. Now what?