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November 18th, 2025 05:00
mouse is notworking
Desr dell team,
My wireless mouse is not working, kindly do needfull.
Mouse serial number : CN-OTGPBR-LO300-43P-01B2-A01
Regards
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DELL-Jesse L
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17.8K Posts
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November 18th, 2025 07:08
You can click here to troubleshoot and resolve mouse issues.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
Mumuliu
1 Rookie
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4 Posts
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November 28th, 2025 09:50
You can try the following steps:
1. Use a USB extension cable.
2. Connect the mouse to a hub with USB 2.0 ports. I currently use a mokin hub to connect my wireless mouse and keyboard this way.