4 Posts
7
18012
Realtek Audio driver causing audio and video delay
I have an Inspiron 7506 2-in-1 that is less than a year old. For over a month now I've been experiencing delays in audio and video loading. For example, YouTube videos will buffer for about 20 seconds before starting or will simply display an error message ("If playback doesn't begin shortly, try restarting your device").
After testing on multiple browsers and websites, I've determined the Realtek Audio driver to be the problem. I'll list everything I've tried below:
1. Disable the driver. Videos load successfully without any buffering, but the laptop cannot play any audio.
2. Install Realtek Audio driver version 6.0.9098.1 (As suggested by 505Kelvin in this thread <https://www.dell.com/community/XPS/Restart-has-become-very-slow/m-p/8065635/highlight/true#M91840>). This fixed the issue for three days, but it has stopped working again since yesterday.
3. Install Realtek Audio driver version 6.0.9257.1 (As suggested by
wiz101 in this thread <https://www.dell.com/community/XPS/XPS-15-9500-Realtek-driver-6-0-9210-1-static/m-p/8095658/highlight/true#M93058>). This did not work.
4. Install Realtek Audio driver version 6.0.9228.1. This did not work.
5. Install Microsoft High Definition Audio Device version 10.0.19041.264. This DID work, but the sound quality is worse.
Although it fixes the issue, the Microsoft driver isn't the ideal solution since it sacrifices sound quality. Is anyone else dealing with this issue, or does anyone have any ideas? I truly appreciate any help!
HintD
1 Message
1
September 22nd, 2022 04:00
I managed to solve the problem without updating the drivers (didn't help).
1. Open device manager
2. Turn on showing hidden devices
3. Remove hidden (gray) unused audio and video devices. Pay attention to external monitors (TVs, MiraCast).
After that, everything immediately worked fine (even without a reboot).
ZenitDrevo
4 Posts
1
October 13th, 2022 09:00
I got an Inspiron 3501 and I've got this problem too.
At first I fixed it just uninstalling the Realtek Audio drivers and rebooting the pc, everything went fine.
Then after few days the problem came back and I don't know what to do now.
I'll try to get the specific driver the solution talk about and I'll give it a try, I feel really frustrated.
col25
33 Posts
0
November 28th, 2022 21:00
how you disable it im not logged into it
col25
33 Posts
0
November 28th, 2022 21:00
how do you turn off updates for drivers
EmersonSch
5 Posts
0
November 29th, 2022 05:00
Editing the windows registry
Steve745
2 Posts
0
December 16th, 2022 10:00
I found that driver 6.0.9205.1 works just fine. It also brings back the Realtek HD Audio Manager in the control panel where you can set the equalizer.
Steve745
2 Posts
0
December 21st, 2022 08:00
Just found this online. This worked for me regardless of what version driver is installed.
Find HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}\xxxx\PowerSettings
where 'xxxx' is one of keys which contains
DriverDesc value 'Realtek High Definition Audio'.
Note: There may be multiple ones containing PowerSettings,
for example 'Nvidia High Definition Audio'.
You'll find there three binary values and set them:
ConservationIdleTime = ff ff ff ff;
IdlePowerState = 00 00 00 00;
PerformanceIdleTime = ff ff ff ff.
simonheinrich1
4 Posts
0
January 19th, 2023 09:00
Also consider this thread, helped for me:
https://www.dell.com/community/XPS/YouTube-playback-delay-in-XPS-13-9310/m-p/8151099
User HintD wrote this too, but I skipped the Miracast devices....but this was the important one.
jastr
1 Message
0
March 23rd, 2023 09:00
If anyone else is struggling as much as I was, snaver's post in Reddit is what finally solved it for me without having to use the generic Microsoft driver:
Snaver's post on reddit
In case this gets taken down someday, this is what Snaver wrote:
This frustrated me for ages after trying to fix for a separate headphones issues, somehow I seemed to have two versions of Waves MaxxAudio Pro Application installed - but not listed for removal/uninstall in Windows Control Panel.
oem11.inf wavespro9de.inf
6.2.0.719
1.42.18.0
oem106.inf wavesapro9de.inf
6.2.0.946
1.55.3.0
These appeared in C:\windows\system32\DriverStore\FileRepository.
Windows 10 Device Manager has got 'Devices by driver' view mode to quickly find and remove drivers, use this to find the duplicate waves drivers and click remove.
Hope this helps someone else as much as it helped me.
Al Kimiya
1 Message
0
June 21st, 2023 22:00
I had been following this discussion since I had the same issue. Instead of handling the registry, I had found a temporary fix which was to uninstall the audio driver and looked for previous versions on the Dell website and install them until a version worked just fine. But every windows update had to be dealt with by reinstalling the older driver that had worked for the audio to work fine.
But the good news is that recently, there has been an update that came with a complete fix to this problem and its been more than a month now that this issue was resolved on my device.
anyabaker
1 Rookie
1 Rookie
•
52 Posts
0
June 22nd, 2023 09:00
It sounds like you've done some troubleshooting and determined that the Realtek Audio driver is the problem. Here are a few things you can try to fix the issue:
Michard12
1 Message
0
June 22nd, 2023 11:00
The audio and video delay you are experiencing could be caused by compatibility issues or outdated drivers with your Realtek Audio driver. It is possible that the driver is not optimized for your system, leading to latency in audio and video playback.
Additionally, conflicts between the Realtek Audio driver and other installed software or drivers on your computer can contribute to the delay. Outdated or corrupted Realtek Audio driver files may also result in synchronization issues, causing audio and video delay. Adjusting the audio settings within the Realtek Audio driver software might help alleviate the delay. To resolve the issue, consider upgrading to the latest version of the Realtek Audio driver or seeking support from Realtek's official website or customer support.
ShawnJC
3 Posts
0
June 23rd, 2023 12:00
i didnt even find maxx garbage on that area my computer tho it was clearly running an a further search did bring up a ton.