Dell Inspiron 3521 | BSOD Issues

Hi,

I recently purchased (for my sister) a Dell Laptop (Inspiron 3521, Ubuntu pre-installed), I reformatted and installed Windows 7. After the installation this laptop has given me a headaches. Its keep on crashing with BSOD. 

First Install Windows 7: kept crashing each time plugged in USB or the power cable. I tried to re-check and install the drivers again after going through all the post on this forum. Then onwards, I thought it could be the problem of the RAM (as I have asked the retailer to increase the RAM to 8GB from 4GB).

So my sister called up the Customer Support and told everything about the same. They asked her to run the system diagnostics and they said there is no problem with the hardware. Then she stressed on the fact of increase in the RAM, so the CS executive asked her to arrange for a screwdriver so that they can tell her how to remove each RAM and do a trial and error thing. (Wow perfect Customer Service by Dell, I can't believe this!).

Anyways, I asked her to re-run the System Diagnostics again, as the CS Executive dint even waited for the System Diagnostics to run fully. She did that and dint find any problem. I asked her to remove the video driver for AMD Radeon and everything ran smooth without any crashes.

Because of the frequent crashes the Windows dint  boot, I installed Windows again.

Second Install Windows 7: After the install I  sincerely went to the Dell Site and downloaded the drivers and installed them in the order given in one of the post on this forum.  

Everything worked fine for a day or two then again the problem started, this time not while plugging the USB though but the power cable. It doesn't shutdown when you try to shut the dam laptop down from Windows 7 instead it gives a BSOD.

Enough of hue and cry, following is a crash analysis of the .dmp file as I can understand the technical knowledge of the Dell CS Executive:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80081cea10, Physical Device Object of the stack
Arg3: fffff800044343d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa80086ff010, The blocked IRP

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

DRVPOWERSTATE_SUBCODE: 3

IMAGE_NAME: pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000fb9000 pci

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

STACK_TEXT: 
fffff800`04434388 fffff800`02f2f8c2 : 00000000`0000009f 00000000`00000003 fffffa80`081cea10 fffff800`044343d8 : nt!KeBugCheckEx
fffff800`04434390 fffff800`02eca84c : fffff800`044344c0 fffff800`044344c0 00000000`00000000 00000000`00000003 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`04434430 fffff800`02eca6e6 : fffffa80`07676640 00000000`00034b04 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`044344a0 fffff800`02eca5ce : 00000007`d6b46f77 fffff800`04434b18 00000000`00034b04 fffff800`0303d308 : nt!KiProcessExpiredTimerList+0xc6
fffff800`04434af0 fffff800`02eca3b7 : 00000001`5ffe6bc3 00000001`00034b04 00000001`5ffe6b19 00000000`00000004 : nt!KiTimerExpiration+0x1be
fffff800`04434b90 fffff800`02eb790a : fffff800`0303ae80 fffff800`03048cc0 00000000`00000002 fffffa80`00000000 : nt!KiRetireDpcList+0x277
fffff800`04434c40 00000000`00000000 : fffff800`04435000 fffff800`0442f000 fffff800`04434c00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0x9F_3_atikmpag_IMAGE_pci.sys

BUCKET_ID: X64_0x9F_3_atikmpag_IMAGE_pci.sys

Followup: MachineOwner
---------



Loaded Module List

start end module name
fffff800`00b9b000 fffff800`00ba5000 kdcom kdcom.dll 
fffff800`02e01000 fffff800`02e4a000 hal hal.dll 
fffff800`02e4a000 fffff800`03430000 nt ntkrnlmp.exe
fffff880`00c00000 fffff880`00c5c000 volmgrx volmgrx.sys 
fffff880`00c5c000 fffff880`00c76000 mountmgr mountmgr.sys
fffff880`00c76000 fffff880`00c7f000 atapi atapi.sys 
fffff880`00ca8000 fffff880`00cf7000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll
fffff880`00cf7000 fffff880`00d0b000 PSHED PSHED.dll 
fffff880`00d0b000 fffff880`00d69000 CLFS CLFS.SYS 
fffff880`00d69000 fffff880`00dc0000 ACPI ACPI.sys 
fffff880`00dc0000 fffff880`00dd5000 partmgr partmgr.sys 
fffff880`00dd5000 fffff880`00de1000 BATTC BATTC.SYS 
fffff880`00de1000 fffff880`00df6000 volmgr volmgr.sys 
fffff880`00e00000 fffff880`00ec2000 Wdf01000 Wdf01000.sys
fffff880`00ec2000 fffff880`00ed2000 WDFLDR WDFLDR.SYS 
fffff880`00ed2000 fffff880`00edb000 WMILIB WMILIB.SYS 
fffff880`00edb000 fffff880`00ee5000 msisadrv msisadrv.sys
fffff880`00ee5000 fffff880`00eef000 iusb3hcs iusb3hcs.sys
fffff880`00eef000 fffff880`00ef8000 compbatt compbatt.sys
fffff880`00ef9000 fffff880`00fb9000 CI CI.dll 
fffff880`00fb9000 fffff880`00fec000 pci pci.sys 
fffff880`00fec000 fffff880`00ff9000 vdrvroot vdrvroot.sys
fffff880`01000000 fffff880`01072000 cng cng.sys 
fffff880`01072000 fffff880`010be000 volsnap volsnap.sys 
fffff880`010ed000 fffff880`01117000 ataport ataport.SYS 
fffff880`01117000 fffff880`01122000 msahci msahci.sys 
fffff880`01122000 fffff880`01132000 PCIIDEX PCIIDEX.SYS 
fffff880`01132000 fffff880`0113d000 amdxata amdxata.sys 
fffff880`0113d000 fffff880`01189000 fltmgr fltmgr.sys 
fffff880`01189000 fffff880`0119d000 fileinfo fileinfo.sys
fffff880`0119d000 fffff880`011fb000 msrpc msrpc.sys 
fffff880`01200000 fffff880`0121b000 ksecdd ksecdd.sys 
fffff880`0121b000 fffff880`0122c000 pcw pcw.sys 
fffff880`0122c000 fffff880`01236000 Fs_Rec Fs_Rec.sys 
fffff880`01251000 fffff880`013f3000 Ntfs Ntfs.sys 
fffff880`01400000 fffff880`01449000 fwpkclnt fwpkclnt.sys
fffff880`01449000 fffff880`01459000 vmstorfl vmstorfl.sys
fffff880`01459000 fffff880`01461000 spldr spldr.sys 
fffff880`01461000 fffff880`0147c000 wanarp wanarp.sys 
fffff880`01482000 fffff880`01574000 ndis ndis.sys 
fffff880`01574000 fffff880`015d4000 NETIO NETIO.SYS 
fffff880`015d4000 fffff880`015ff000 ksecpkg ksecpkg.sys 
fffff880`01600000 fffff880`01800000 tcpip tcpip.sys 
fffff880`01800000 fffff880`01845000 netbt netbt.sys 
fffff880`01845000 fffff880`0184e000 wfplwf wfplwf.sys 
fffff880`0184e000 fffff880`01874000 pacer pacer.sys 
fffff880`01874000 fffff880`01888000 termdd termdd.sys 
fffff880`01889000 fffff880`018c3000 rdyboost rdyboost.sys
fffff880`018c3000 fffff880`018d5000 mup mup.sys 
fffff880`018d5000 fffff880`018de000 hwpolicy hwpolicy.sys
fffff880`018de000 fffff880`01918000 fvevol fvevol.sys 
fffff880`01918000 fffff880`0192e000 disk disk.sys 
fffff880`0192e000 fffff880`0195e000 CLASSPNP CLASSPNP.SYS
fffff880`0195e000 fffff880`0196a000 amdkmpfd amdkmpfd.sys
fffff880`019a2000 fffff880`019ab000 cmderd cmderd.sys 
fffff880`019ab000 fffff880`019d5000 cdrom cdrom.sys 
fffff880`019d5000 fffff880`019eb000 vwififlt vwififlt.sys
fffff880`019eb000 fffff880`019fa000 netbios netbios.sys 
fffff880`01e00000 fffff880`01e0b000 dump_msahci dump_msahci.sys
fffff880`01e0b000 fffff880`01e1e000 dump_dumpfve dump_dumpfve.sys
fffff880`01e1e000 fffff880`01e2c000 monitor monitor.sys 
fffff880`01e2c000 fffff880`01e4f000 luafv luafv.sys 
fffff880`01e4f000 fffff880`01e64000 lltdio lltdio.sys 
fffff880`01e64000 fffff880`01eb7000 nwifi nwifi.sys 
fffff880`01ec1000 fffff880`01f2a000 btath_a2dp btath_a2dp.sys
fffff880`01f2a000 fffff880`01f36000 Dxapi Dxapi.sys 
fffff880`01f36000 fffff880`01f90000 btath_hcrp btath_hcrp.sys
fffff880`01f90000 fffff880`01f9f000 btath_flt btath_flt.sys
fffff880`01f9f000 fffff880`01fb5000 btath_lwflt btath_lwflt.sys
fffff880`01fb5000 fffff880`01fe2280 usbvideo usbvideo.sys
fffff880`01fe3000 fffff880`01ff1000 crashdmp crashdmp.sys
fffff880`01ff1000 fffff880`01ffd000 dump_dumpata dump_dumpata.sys
fffff880`02c00000 fffff880`02c0b000 Msfs Msfs.SYS 
fffff880`02c0b000 fffff880`02c1c000 Npfs Npfs.SYS 
fffff880`02c1c000 fffff880`02c3e000 tdx tdx.sys 
fffff880`02c3e000 fffff880`02c4b000 TDI TDI.SYS 
fffff880`02c4b000 fffff880`02cd4000 afd afd.sys 
fffff880`02cd8000 fffff880`02d8b000 cmdguard cmdguard.sys
fffff880`02d8b000 fffff880`02d94000 Null Null.SYS 
fffff880`02d94000 fffff880`02d9b000 Beep Beep.SYS 
fffff880`02d9b000 fffff880`02da9000 vga vga.sys 
fffff880`02da9000 fffff880`02dce000 VIDEOPRT VIDEOPRT.SYS
fffff880`02dce000 fffff880`02dde000 watchdog watchdog.sys
fffff880`02dde000 fffff880`02de7000 RDPCDD RDPCDD.sys 
fffff880`02de7000 fffff880`02df0000 rdpencdd rdpencdd.sys
fffff880`02df0000 fffff880`02df9000 rdprefmp rdprefmp.sys
fffff880`0420c000 fffff880`0425d000 rdbss rdbss.sys 
fffff880`0425d000 fffff880`04269000 nsiproxy nsiproxy.sys
fffff880`04269000 fffff880`04274000 mssmbios mssmbios.sys
fffff880`04274000 fffff880`04283000 discache discache.sys
fffff880`04283000 fffff880`04306000 csc csc.sys 
fffff880`04306000 fffff880`04324000 dfsc dfsc.sys 
fffff880`04324000 fffff880`04335000 blbdrive blbdrive.sys
fffff880`04335000 fffff880`0435b000 tunnel tunnel.sys 
fffff880`0435b000 fffff880`043bc000 atikmpag atikmpag.sys
fffff880`04400000 fffff880`04443000 ks ks.sys 
fffff880`04443000 fffff880`04450000 btath_bus btath_bus.sys
fffff880`04450000 fffff880`04462000 umbus umbus.sys 
fffff880`04462000 fffff880`0448c000 btath_avdt btath_avdt.sys
fffff880`04494000 fffff880`04547000 Rt64win7 Rt64win7.sys
fffff880`04547000 fffff880`04553000 ndistapi ndistapi.sys
fffff880`04553000 fffff880`04582000 ndiswan ndiswan.sys 
fffff880`04582000 fffff880`0459d000 raspppoe raspppoe.sys
fffff880`0459d000 fffff880`045be000 raspptp raspptp.sys 
fffff880`045be000 fffff880`045d8000 rassstp rassstp.sys 
fffff880`045d8000 fffff880`045e3000 rdpbus rdpbus.sys 
fffff880`045e3000 fffff880`045fb000 rspndr rspndr.sys 
fffff880`04800000 fffff880`04843e00 btath_rcp btath_rcp.sys
fffff880`04857000 fffff880`05279000 atikmdag atikmdag.sys
fffff880`05279000 fffff880`0536d000 dxgkrnl dxgkrnl.sys 
fffff880`0536d000 fffff880`053c3000 USBPORT USBPORT.SYS 
fffff880`05600000 fffff880`056c5000 iusb3xhc iusb3xhc.sys
fffff880`056c5000 fffff880`056c6f00 USBD USBD.SYS 
fffff880`056c7000 fffff880`056da000 HECIx64 HECIx64.sys 
fffff880`056db000 fffff880`05f70540 igdpmd64 igdpmd64.sys
fffff880`05f71000 fffff880`05fb7000 dxgmms1 dxgmms1.sys 
fffff880`05fb7000 fffff880`05fc8000 usbehci usbehci.sys 
fffff880`05fc8000 fffff880`05fec000 HDAudBus HDAudBus.sys
fffff880`06000000 fffff880`06020000 bthpan bthpan.sys 
fffff880`06020000 fffff880`0603d000 usbccgp usbccgp.sys 
fffff880`0603d000 fffff880`06056000 HIDCLASS HIDCLASS.SYS
fffff880`06056000 fffff880`06069000 ndisuio ndisuio.sys 
fffff880`06072000 fffff880`060cc000 usbhub usbhub.sys 
fffff880`060cc000 fffff880`060e1000 NDProxy NDProxy.SYS 
fffff880`060e1000 fffff880`0613e000 iusb3hub iusb3hub.sys
fffff880`0613e000 fffff880`061ca000 bthport bthport.sys 
fffff880`061ca000 fffff880`061f6000 rfcomm rfcomm.sys 
fffff880`06400000 fffff880`06410000 CompositeBus CompositeBus.sys
fffff880`06410000 fffff880`06426000 AgileVpn AgileVpn.sys
fffff880`06426000 fffff880`0644a000 rasl2tp rasl2tp.sys 
fffff880`0644a000 fffff880`0644b480 swenum swenum.sys 
fffff880`06453000 fffff880`06709000 athrx athrx.sys 
fffff880`06709000 fffff880`06716000 vwifibus vwifibus.sys
fffff880`06716000 fffff880`06734000 i8042prt i8042prt.sys
fffff880`06734000 fffff880`067ab000 SynTP SynTP.sys 
fffff880`067ab000 fffff880`067ba000 kbdclass kbdclass.sys
fffff880`067ba000 fffff880`067c9000 mouclass mouclass.sys
fffff880`067c9000 fffff880`067cd500 CmBatt CmBatt.sys 
fffff880`067ce000 fffff880`067db000 Smb_driver_Intel Smb_driver_Intel.sys
fffff880`067db000 fffff880`067e4000 wmiacpi wmiacpi.sys 
fffff880`067e4000 fffff880`067fa000 intelppm intelppm.sys
fffff880`07600000 fffff880`07650000 RtsUVStor RtsUVStor.sys
fffff880`07656000 fffff880`07a5b200 RTKVHD64 RTKVHD64.sys
fffff880`07a5c000 fffff880`07a99000 portcls portcls.sys 
fffff880`07a99000 fffff880`07abb000 drmk drmk.sys 
fffff880`07abb000 fffff880`07ac0200 ksthunk ksthunk.sys 
fffff880`07ac1000 fffff880`07b19000 IntcDAud IntcDAud.sys
fffff880`07b20000 fffff880`07b28000 bootvid bootvid.dll 
fffff880`07b30000 fffff880`07bc9000 btfilter btfilter.sys
fffff880`07bc9000 fffff880`07be1000 BTHUSB BTHUSB.sys 
fffff880`07be1000 fffff880`07bf1000 BthEnum BthEnum.sys 
fffff880`07bf1000 fffff880`07bf9080 HIDPARSE HIDPARSE.SYS
fffff880`19800000 fffff880`1982d000 mrxsmb mrxsmb.sys 
fffff880`1982d000 fffff880`1987b000 mrxsmb10 mrxsmb10.sys
fffff880`1987b000 fffff880`1989f000 mrxsmb20 mrxsmb20.sys
fffff880`198e5000 fffff880`199ae000 HTTP HTTP.sys 
fffff880`199ae000 fffff880`199cc000 bowser bowser.sys 
fffff880`199cc000 fffff880`199e4000 mpsdrv mpsdrv.sys 
fffff880`19c08000 fffff880`19cae000 peauth peauth.sys 
fffff880`19cae000 fffff880`19cb9000 secdrv secdrv.SYS 
fffff880`19cb9000 fffff880`19cea000 srvnet srvnet.sys 
fffff880`19cea000 fffff880`19cfc000 tcpipreg tcpipreg.sys
fffff880`19cfc000 fffff880`19d65000 srv2 srv2.sys 
fffff880`19d65000 fffff880`19dfd000 srv srv.sys 
fffff960`00000000 fffff960`00317000 win32k win32k.sys 
fffff960`00490000 fffff960`0049a000 TSDDD TSDDD.dll 
fffff960`00740000 fffff960`00767000 cdd cdd.dll 
fffff960`00800000 fffff960`00861000 ATMFD ATMFD.DLL 

Unloaded modules:
fffff880`1cc31000 fffff880`1cca2000 spsys.sys
fffff880`07b28000 fffff880`07b30000 pwdrvio.sys
fffff880`07b19000 fffff880`07b20000 pwdspio.sys
fffff880`0196a000 fffff880`01978000 crashdmp.sys
fffff880`01978000 fffff880`01984000 dump_pciidex
fffff880`01984000 fffff880`0198f000 dump_msahci.
fffff880`0198f000 fffff880`019a2000 dump_dumpfve

Thanks again, please suggest what could be the solution.

PS: the above experience actually spoils the fun of using a new computer when the whole day is spent with resolving the issues. I have bought many laptops  as in a HP and two Lenovo  laptops and never faced a single problem till date.  Moreover, the for these brands the CS is awesome!!

Following is the link to the .dmp file