Dell Inspiron 3521 | BSOD Issues

​Hi,​

​I recently purchased (for my sister) a Dell Laptop (Inspiron 3521, Ubuntu pre-installed), I reformatted and installed Windows 7. After the installation this laptop has given me a headaches. Its keep on crashing with BSOD. ​

​First Install Windows 7​​: kept crashing each time plugged in USB or the power cable. I tried to re-check and install the drivers again after going through all the post on this forum. Then onwards, I thought it could be the problem of the RAM (as I have asked the retailer to increase the RAM to 8GB from 4GB).​

​So my sister called up the Customer Support and told everything about the same. They asked her to run the system diagnostics and they said there is no problem with the hardware. Then she stressed on the fact of increase in the RAM, so the CS executive asked her to arrange for a screwdriver so that they can tell her how to remove each RAM and do a trial and error thing. (Wow perfect Customer Service by Dell, I can't believe this!).​

​Anyways, I asked her to re-run the System Diagnostics again, as the CS Executive dint even waited for the System Diagnostics to run fully. She did that and dint find any problem. I asked her to remove the video driver for AMD Radeon and everything ran smooth without any crashes.​

​Because of the frequent crashes the Windows dint boot, I installed Windows again.​

​Second Install Windows 7​​: After the install I sincerely went to the Dell Site and downloaded the drivers and installed them in the order given in one of the post on this forum. ​

​Everything worked fine for a day or two then again the problem started, this time not while plugging the USB though but the power cable. It doesn't shutdown when you try to shut the dam laptop down from Windows 7 instead it gives a BSOD.​

​Enough of hue and cry, following is a crash analysis of the .dmp file as I can understand the technical knowledge of the Dell CS Executive:​

​*******************************************************************************​
​* *​
​* Bugcheck Analysis *​
​* *​
​*******************************************************************************​

​DRIVER_POWER_STATE_FAILURE (9f)​
​A driver has failed to complete a power IRP within a specific time (usually 10 minutes).​
​Arguments:​
​Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time​
​Arg2: fffffa80081cea10, Physical Device Object of the stack​
​Arg3: fffff800044343d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack​
​Arg4: fffffa80086ff010, The blocked IRP​

​Debugging Details:​
​------------------​

​TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2​

​DRVPOWERSTATE_SUBCODE: 3​

​IMAGE_NAME: pci.sys​

​DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7928f​

​MODULE_NAME: pci​

​FAULTING_MODULE: fffff88000fb9000 pci​

​DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT​

​BUGCHECK_STR: 0x9F​

​PROCESS_NAME: System​

​CURRENT_IRQL: 2​

​STACK_TEXT: ​
​fffff800`04434388 fffff800`02f2f8c2 : 00000000`0000009f 00000000`00000003 fffffa80`081cea10 fffff800`044343d8 : nt!KeBugCheckEx​
​fffff800`04434390 fffff800`02eca84c : fffff800`044344c0 fffff800`044344c0 00000000`00000000 00000000`00000003 : nt! ?? ::FNODOBFM::`string'+0x33af0​
​fffff800`04434430 fffff800`02eca6e6 : fffffa80`07676640 00000000`00034b04 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c​
​fffff800`044344a0 fffff800`02eca5ce : 00000007`d6b46f77 fffff800`04434b18 00000000`00034b04 fffff800`0303d308 : nt!KiProcessExpiredTimerList+0xc6​
​fffff800`04434af0 fffff800`02eca3b7 : 00000001`5ffe6bc3 00000001`00034b04 00000001`5ffe6b19 00000000`00000004 : nt!KiTimerExpiration+0x1be​
​fffff800`04434b90 fffff800`02eb790a : fffff800`0303ae80 fffff800`03048cc0 00000000`00000002 fffffa80`00000000 : nt!KiRetireDpcList+0x277​
​fffff800`04434c40 00000000`00000000 : fffff800`04435000 fffff800`0442f000 fffff800`04434c00 00000000`00000000 : nt!KiIdleLoop+0x5a​


​STACK_COMMAND: kb​

​FOLLOWUP_NAME: MachineOwner​

​FAILURE_BUCKET_ID: X64_0x9F_3_atikmpag_IMAGE_pci.sys​

​BUCKET_ID: X64_0x9F_3_atikmpag_IMAGE_pci.sys​

​Followup: MachineOwner​
​---------​



​Loaded Module List​

​start end module name​
​fffff800`00b9b000 fffff800`00ba5000 kdcom kdcom.dll ​
​fffff800`02e01000 fffff800`02e4a000 hal hal.dll ​
​fffff800`02e4a000 fffff800`03430000 nt ntkrnlmp.exe​
​fffff880`00c00000 fffff880`00c5c000 volmgrx volmgrx.sys ​
​fffff880`00c5c000 fffff880`00c76000 mountmgr mountmgr.sys​
​fffff880`00c76000 fffff880`00c7f000 atapi atapi.sys ​
​fffff880`00ca8000 fffff880`00cf7000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll​
​fffff880`00cf7000 fffff880`00d0b000 PSHED PSHED.dll ​
​fffff880`00d0b000 fffff880`00d69000 CLFS CLFS.SYS ​
​fffff880`00d69000 fffff880`00dc0000 ACPI ACPI.sys ​
​fffff880`00dc0000 fffff880`00dd5000 partmgr partmgr.sys ​
​fffff880`00dd5000 fffff880`00de1000 BATTC BATTC.SYS ​
​fffff880`00de1000 fffff880`00df6000 volmgr volmgr.sys ​
​fffff880`00e00000 fffff880`00ec2000 Wdf01000 Wdf01000.sys​
​fffff880`00ec2000 fffff880`00ed2000 WDFLDR WDFLDR.SYS ​
​fffff880`00ed2000 fffff880`00edb000 WMILIB WMILIB.SYS ​
​fffff880`00edb000 fffff880`00ee5000 msisadrv msisadrv.sys​
​fffff880`00ee5000 fffff880`00eef000 iusb3hcs iusb3hcs.sys​
​fffff880`00eef000 fffff880`00ef8000 compbatt compbatt.sys​
​fffff880`00ef9000 fffff880`00fb9000 CI CI.dll ​
​fffff880`00fb9000 fffff880`00fec000 pci pci.sys ​
​fffff880`00fec000 fffff880`00ff9000 vdrvroot vdrvroot.sys​
​fffff880`01000000 fffff880`01072000 cng cng.sys ​
​fffff880`01072000 fffff880`010be000 volsnap volsnap.sys ​
​fffff880`010ed000 fffff880`01117000 ataport ataport.SYS ​
​fffff880`01117000 fffff880`01122000 msahci msahci.sys ​
​fffff880`01122000 fffff880`01132000 PCIIDEX PCIIDEX.SYS ​
​fffff880`01132000 fffff880`0113d000 amdxata amdxata.sys ​
​fffff880`0113d000 fffff880`01189000 fltmgr fltmgr.sys ​
​fffff880`01189000 fffff880`0119d000 fileinfo fileinfo.sys​
​fffff880`0119d000 fffff880`011fb000 msrpc msrpc.sys ​
​fffff880`01200000 fffff880`0121b000 ksecdd ksecdd.sys ​
​fffff880`0121b000 fffff880`0122c000 pcw pcw.sys ​
​fffff880`0122c000 fffff880`01236000 Fs_Rec Fs_Rec.sys ​
​fffff880`01251000 fffff880`013f3000 Ntfs Ntfs.sys ​
​fffff880`01400000 fffff880`01449000 fwpkclnt fwpkclnt.sys​
​fffff880`01449000 fffff880`01459000 vmstorfl vmstorfl.sys​
​fffff880`01459000 fffff880`01461000 spldr spldr.sys ​
​fffff880`01461000 fffff880`0147c000 wanarp wanarp.sys ​
​fffff880`01482000 fffff880`01574000 ndis ndis.sys ​
​fffff880`01574000 fffff880`015d4000 NETIO NETIO.SYS ​
​fffff880`015d4000 fffff880`015ff000 ksecpkg ksecpkg.sys ​
​fffff880`01600000 fffff880`01800000 tcpip tcpip.sys ​
​fffff880`01800000 fffff880`01845000 netbt netbt.sys ​
​fffff880`01845000 fffff880`0184e000 wfplwf wfplwf.sys ​
​fffff880`0184e000 fffff880`01874000 pacer pacer.sys ​
​fffff880`01874000 fffff880`01888000 termdd termdd.sys ​
​fffff880`01889000 fffff880`018c3000 rdyboost rdyboost.sys​
​fffff880`018c3000 fffff880`018d5000 mup mup.sys ​
​fffff880`018d5000 fffff880`018de000 hwpolicy hwpolicy.sys​
​fffff880`018de000 fffff880`01918000 fvevol fvevol.sys ​
​fffff880`01918000 fffff880`0192e000 disk disk.sys ​
​fffff880`0192e000 fffff880`0195e000 CLASSPNP CLASSPNP.SYS​
​fffff880`0195e000 fffff880`0196a000 amdkmpfd amdkmpfd.sys​
​fffff880`019a2000 fffff880`019ab000 cmderd cmderd.sys ​
​fffff880`019ab000 fffff880`019d5000 cdrom cdrom.sys ​
​fffff880`019d5000 fffff880`019eb000 vwififlt vwififlt.sys​
​fffff880`019eb000 fffff880`019fa000 netbios netbios.sys ​
​fffff880`01e00000 fffff880`01e0b000 dump_msahci dump_msahci.sys​
​fffff880`01e0b000 fffff880`01e1e000 dump_dumpfve dump_dumpfve.sys​
​fffff880`01e1e000 fffff880`01e2c000 monitor monitor.sys ​
​fffff880`01e2c000 fffff880`01e4f000 luafv luafv.sys ​
​fffff880`01e4f000 fffff880`01e64000 lltdio lltdio.sys ​
​fffff880`01e64000 fffff880`01eb7000 nwifi nwifi.sys ​
​fffff880`01ec1000 fffff880`01f2a000 btath_a2dp btath_a2dp.sys​
​fffff880`01f2a000 fffff880`01f36000 Dxapi Dxapi.sys ​
​fffff880`01f36000 fffff880`01f90000 btath_hcrp btath_hcrp.sys​
​fffff880`01f90000 fffff880`01f9f000 btath_flt btath_flt.sys​
​fffff880`01f9f000 fffff880`01fb5000 btath_lwflt btath_lwflt.sys​
​fffff880`01fb5000 fffff880`01fe2280 usbvideo usbvideo.sys​
​fffff880`01fe3000 fffff880`01ff1000 crashdmp crashdmp.sys​
​fffff880`01ff1000 fffff880`01ffd000 dump_dumpata dump_dumpata.sys​
​fffff880`02c00000 fffff880`02c0b000 Msfs Msfs.SYS ​
​fffff880`02c0b000 fffff880`02c1c000 Npfs Npfs.SYS ​
​fffff880`02c1c000 fffff880`02c3e000 tdx tdx.sys ​
​fffff880`02c3e000 fffff880`02c4b000 TDI TDI.SYS ​
​fffff880`02c4b000 fffff880`02cd4000 afd afd.sys ​
​fffff880`02cd8000 fffff880`02d8b000 cmdguard cmdguard.sys​
​fffff880`02d8b000 fffff880`02d94000 Null Null.SYS ​
​fffff880`02d94000 fffff880`02d9b000 Beep Beep.SYS ​
​fffff880`02d9b000 fffff880`02da9000 vga vga.sys ​
​fffff880`02da9000 fffff880`02dce000 VIDEOPRT VIDEOPRT.SYS​
​fffff880`02dce000 fffff880`02dde000 watchdog watchdog.sys​
​fffff880`02dde000 fffff880`02de7000 RDPCDD RDPCDD.sys ​
​fffff880`02de7000 fffff880`02df0000 rdpencdd rdpencdd.sys​
​fffff880`02df0000 fffff880`02df9000 rdprefmp rdprefmp.sys​
​fffff880`0420c000 fffff880`0425d000 rdbss rdbss.sys ​
​fffff880`0425d000 fffff880`04269000 nsiproxy nsiproxy.sys​
​fffff880`04269000 fffff880`04274000 mssmbios mssmbios.sys​
​fffff880`04274000 fffff880`04283000 discache discache.sys​
​fffff880`04283000 fffff880`04306000 csc csc.sys ​
​fffff880`04306000 fffff880`04324000 dfsc dfsc.sys ​
​fffff880`04324000 fffff880`04335000 blbdrive blbdrive.sys​
​fffff880`04335000 fffff880`0435b000 tunnel tunnel.sys ​
​fffff880`0435b000 fffff880`043bc000 atikmpag atikmpag.sys​
​fffff880`04400000 fffff880`04443000 ks ks.sys ​
​fffff880`04443000 fffff880`04450000 btath_bus btath_bus.sys​
​fffff880`04450000 fffff880`04462000 umbus umbus.sys ​
​fffff880`04462000 fffff880`0448c000 btath_avdt btath_avdt.sys​
​fffff880`04494000 fffff880`04547000 Rt64win7 Rt64win7.sys​
​fffff880`04547000 fffff880`04553000 ndistapi ndistapi.sys​
​fffff880`04553000 fffff880`04582000 ndiswan ndiswan.sys ​
​fffff880`04582000 fffff880`0459d000 raspppoe raspppoe.sys​
​fffff880`0459d000 fffff880`045be000 raspptp raspptp.sys ​
​fffff880`045be000 fffff880`045d8000 rassstp rassstp.sys ​
​fffff880`045d8000 fffff880`045e3000 rdpbus rdpbus.sys ​
​fffff880`045e3000 fffff880`045fb000 rspndr rspndr.sys ​
​fffff880`04800000 fffff880`04843e00 btath_rcp btath_rcp.sys​
​fffff880`04857000 fffff880`05279000 atikmdag atikmdag.sys​
​fffff880`05279000 fffff880`0536d000 dxgkrnl dxgkrnl.sys ​
​fffff880`0536d000 fffff880`053c3000 USBPORT USBPORT.SYS ​
​fffff880`05600000 fffff880`056c5000 iusb3xhc iusb3xhc.sys​
​fffff880`056c5000 fffff880`056c6f00 USBD USBD.SYS ​
​fffff880`056c7000 fffff880`056da000 HECIx64 HECIx64.sys ​
​fffff880`056db000 fffff880`05f70540 igdpmd64 igdpmd64.sys​
​fffff880`05f71000 fffff880`05fb7000 dxgmms1 dxgmms1.sys ​
​fffff880`05fb7000 fffff880`05fc8000 usbehci usbehci.sys ​
​fffff880`05fc8000 fffff880`05fec000 HDAudBus HDAudBus.sys​
​fffff880`06000000 fffff880`06020000 bthpan bthpan.sys ​
​fffff880`06020000 fffff880`0603d000 usbccgp usbccgp.sys ​
​fffff880`0603d000 fffff880`06056000 HIDCLASS HIDCLASS.SYS​
​fffff880`06056000 fffff880`06069000 ndisuio ndisuio.sys ​
​fffff880`06072000 fffff880`060cc000 usbhub usbhub.sys ​
​fffff880`060cc000 fffff880`060e1000 NDProxy NDProxy.SYS ​
​fffff880`060e1000 fffff880`0613e000 iusb3hub iusb3hub.sys​
​fffff880`0613e000 fffff880`061ca000 bthport bthport.sys ​
​fffff880`061ca000 fffff880`061f6000 rfcomm rfcomm.sys ​
​fffff880`06400000 fffff880`06410000 CompositeBus CompositeBus.sys​
​fffff880`06410000 fffff880`06426000 AgileVpn AgileVpn.sys​
​fffff880`06426000 fffff880`0644a000 rasl2tp rasl2tp.sys ​
​fffff880`0644a000 fffff880`0644b480 swenum swenum.sys ​
​fffff880`06453000 fffff880`06709000 athrx athrx.sys ​
​fffff880`06709000 fffff880`06716000 vwifibus vwifibus.sys​
​fffff880`06716000 fffff880`06734000 i8042prt i8042prt.sys​
​fffff880`06734000 fffff880`067ab000 SynTP SynTP.sys ​
​fffff880`067ab000 fffff880`067ba000 kbdclass kbdclass.sys​
​fffff880`067ba000 fffff880`067c9000 mouclass mouclass.sys​
​fffff880`067c9000 fffff880`067cd500 CmBatt CmBatt.sys ​
​fffff880`067ce000 fffff880`067db000 Smb_driver_Intel Smb_driver_Intel.sys​
​fffff880`067db000 fffff880`067e4000 wmiacpi wmiacpi.sys ​
​fffff880`067e4000 fffff880`067fa000 intelppm intelppm.sys​
​fffff880`07600000 fffff880`07650000 RtsUVStor RtsUVStor.sys​
​fffff880`07656000 fffff880`07a5b200 RTKVHD64 RTKVHD64.sys​
​fffff880`07a5c000 fffff880`07a99000 portcls portcls.sys ​
​fffff880`07a99000 fffff880`07abb000 drmk drmk.sys ​
​fffff880`07abb000 fffff880`07ac0200 ksthunk ksthunk.sys ​
​fffff880`07ac1000 fffff880`07b19000 IntcDAud IntcDAud.sys​
​fffff880`07b20000 fffff880`07b28000 bootvid bootvid.dll ​
​fffff880`07b30000 fffff880`07bc9000 btfilter btfilter.sys​
​fffff880`07bc9000 fffff880`07be1000 BTHUSB BTHUSB.sys ​
​fffff880`07be1000 fffff880`07bf1000 BthEnum BthEnum.sys ​
​fffff880`07bf1000 fffff880`07bf9080 HIDPARSE HIDPARSE.SYS​
​fffff880`19800000 fffff880`1982d000 mrxsmb mrxsmb.sys ​
​fffff880`1982d000 fffff880`1987b000 mrxsmb10 mrxsmb10.sys​
​fffff880`1987b000 fffff880`1989f000 mrxsmb20 mrxsmb20.sys​
​fffff880`198e5000 fffff880`199ae000 HTTP HTTP.sys ​
​fffff880`199ae000 fffff880`199cc000 bowser bowser.sys ​
​fffff880`199cc000 fffff880`199e4000 mpsdrv mpsdrv.sys ​
​fffff880`19c08000 fffff880`19cae000 peauth peauth.sys ​
​fffff880`19cae000 fffff880`19cb9000 secdrv secdrv.SYS ​
​fffff880`19cb9000 fffff880`19cea000 srvnet srvnet.sys ​
​fffff880`19cea000 fffff880`19cfc000 tcpipreg tcpipreg.sys​
​fffff880`19cfc000 fffff880`19d65000 srv2 srv2.sys ​
​fffff880`19d65000 fffff880`19dfd000 srv srv.sys ​
​fffff960`00000000 fffff960`00317000 win32k win32k.sys ​
​fffff960`00490000 fffff960`0049a000 TSDDD TSDDD.dll ​
​fffff960`00740000 fffff960`00767000 cdd cdd.dll ​
​fffff960`00800000 fffff960`00861000 ATMFD ATMFD.DLL ​

​Unloaded modules:​
​fffff880`1cc31000 fffff880`1cca2000 spsys.sys​
​fffff880`07b28000 fffff880`07b30000 pwdrvio.sys​
​fffff880`07b19000 fffff880`07b20000 pwdspio.sys​
​fffff880`0196a000 fffff880`01978000 crashdmp.sys​
​fffff880`01978000 fffff880`01984000 dump_pciidex​
​fffff880`01984000 fffff880`0198f000 dump_msahci.​
​fffff880`0198f000 fffff880`019a2000 dump_dumpfve​

​Thanks again, please suggest what could be the solution.​

​PS: the above experience actually spoils the fun of using a new computer when the whole day is spent with resolving the issues. I have bought many laptops as in a HP and two Lenovo laptops and never faced a single problem till date. Moreover, the for these brands the CS is awesome!!​

​Following is the link to the ​​.dmp file​