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February 5th, 2017 08:00

Dell XPS 13 9365 - Won't boot USB in SATA Mode AHCI - Trying to install Ubuntu

I have a brand new XPS 13 9365, It boots find to windows but I'm having difficulty installing Linux.

1) Secure boot is disabled

2) The laptop will boot to the Ubuntu installer on a USB drive when in SATA-RAID mode, but Linux cannot see the SSD in RAID mode.

3) The laptop hangs on boot and will not boot the USB drive when in SATA-AHCI mode, I have verified the boot order. Also when in AHCI mode it takes over 5 minutes to get into the BIOS menu.

I'm running the latest 1.0.5 bios.

Is this a bug in the BIOS similar to what was seen with AHCI on the 9360 last year?

Please provide feedback on how the Developer Edition of the 9365 is configured.


Thanks

Casey

7 Posts

May 16th, 2017 02:00

Does anybody install ubuntu on dell 9365 successfully?  How do you do it? It does not recognize any hard drive devices.  

7 Posts

May 16th, 2017 07:00

This does not work for me. When I changed RAID into AHCI,  my laptop stoped there.

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4.3K Posts

May 16th, 2017 07:00

This does not work for me. When I changed RAID into AHCI,  my laptop stoped there.

The thread states you have to be in AHCI mode for Linux to see the PCIe M.2 drive.  You can then install in UEFI mode.  I would not suggest you install a Linux Distro which does not have secure boot capability and can be installed as UEFI.

If you are going to install Linux along with Win 10, you will need to switch your Win 10 install over to AHCI before you start the Linux install.  The procedure is listed in the thread, I believe.

Open msconfig.exe and set the system to boot into Safe Mode. on the boot tab  Close msconfig.

Reboot and enter the Bios and change the SATA controller to AHCI.  Save and allow the system to reboot into Safe Mode.

In Safe Mode, open msconfig and check the Normal boot box and verify the Safe Mode box is no longer checked.  Save and it will reboot again and you should be set.

It seems running Win 10 on a PCIe drive running as NVMe will not give as good performance as running it as SATA if it does not have its own NVMe driver, so be aware..

I have not checked the Standard NVMe driver for performance since the Creator's build was released.

Quite a few folks have lost their systems when or after installing Linux along side of Win 10, so take precautions.

7 Posts

May 18th, 2017 10:00

I tried these steps. It does not work for me.

The laptop hangs on boot and will not boot the USB drive or DVD booter when in SATA-AHCI mode.   I could not do anything in this AHCI mode.  Also when in AHCI mode it takes over 5 minutes to get into the BIOS menu.

7 Posts

May 18th, 2017 10:00

I tried these steps. It does not work for me.

The laptop hangs on boot and will not boot the USB drive or DVD booter when in SATA-AHCI mode.   I could not do anything in this AHCI mode.  Also when in AHCI mode it takes over 5 minutes to get into the BIOS menu.

3 Apprentice

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4.3K Posts

May 18th, 2017 13:00

traverscug, what OS are you running now?  Are you installing Ubuntu on a clean drive or along side Windows?

If you are running windows, any chance of you letting us know in device manager, what does it show under Storage controller... SATA or NVMe?

And I did install Ubuntu on a 9365.  Once you get it to see the PCIe drive it should install fine.  And it has to be in AHCI to see the PCIe drive.  If you say it isn't working, you must be doing something wrong..  What you are seeing as far as boot times in AHCI mode is not normal if you have changed your Win 10 install over to the AHCI SATA controller.

7 Posts

May 19th, 2017 09:00

The laptop taking 5 minutes to boot is typically what happened to me when using AHCI mode with Legacy ROM enabled. Please double check that you disabled the Legacy ROM option as described in the verified answer, because enabling AHCI automatically enables Legacy ROM. So first switch to AHCI, then apply and make sure Legacy ROM is disabled, then reboot and you should be fine to install Linux

3 Apprentice

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4.3K Posts

May 19th, 2017 09:00

The laptop taking 5 minutes to boot is typically what happened to me when using AHCI mode with Legacy ROM enabled. Please double check that you disabled the Legacy ROM option as described in the verified answer, because enabling AHCI automatically enables Legacy ROM.

Are you sure because I don't think it did that on my system.. 

7 Posts

May 22nd, 2017 10:00

Hi, I did this, then, it worked.

Goto BIOS setting, then, goto advanced boot, uncheck both of them.

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