This post is more than 5 years old
5 Posts
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1423918
Latitude E6530 won't wake up
Hi,
I got a Latitude E6530 with an E-Port II a few weeks ago. In general it's great but I have had one annoying problem a few times:
The laptop is docked with the lid closed, and two external monitors, and an external USB keyboard and mouse connected. It's running Windows 7 Ultimate.
The laptop goes into standby after a few minutes of inactivity.
When I press the power button on the dock to resume from standby, the external monitors stay in standby mode and the mouse and keyboard don't power on (no num lock light or laser on the bottom of the mouse).
If I undock the laptop and open it, the screen stays off and it doesn't respond to keyboard or touchpad input, even after several minutes. However the power light is on and the hard disk light occasionally blinks. The only solution is to power off the laptop by holding the power button for a few seconds.
Note that this doesn't happen every time that the laptop is woken from standby, it's only happened 3-4 times in a month. The Windows logs don't show any errors either.
Has anyone else had this problem? If so, how did you solve it?
Thanks,
Alistair
tlaw259
1 Message
0
November 26th, 2013 03:00
Same issue.
Just bought a new 6530 and having same problems.
We buy a lot of dell kit including server kit up at Telehouse.
Unless Dell support can get off their proverbial behind and provide a reasonable fix I'll certainly be recommending we pull Dell gear out of our environment.
This has been going on since April 1st 2013 within this thread (April 1st rather apt).....Dell shame on you for not responding.
Might try a warranty return....
JPofPC
1 Message
0
December 5th, 2013 12:00
Problem Solved. I found this forum while having the same issue you all were having. Except mine was occurring from the point you turned the laptop on. The laptop is in the dock connected to an external 24" Dell monitor. Screen would stay black through the duration of the bios boot and the Encryption Screen (We have Truecrypt Loaded). Unless I opened the laptop screen and rebooted the device with the screen opened, I could not see the options to enter the encryption password to finish the boot sequence.
The Fix:
With the laptop out of the dock, I opened the screen and booted to BIOS using F2 at boot. Under Video, there is an option for NVIDIA Optimus. Dell recommends using this if you are using Windows 7 or 8. I unchecked the box that enabled this. Clicked Apply, Exit, then rebooted. I shutdown the laptop, put it back in the dock and powered up using the power button on the dock. Problem no longer exists.
Hope this helps. Glad I can finally contribute back.
rad_usr_2015
1 Message
0
September 16th, 2015 09:00
This solved my long standing problem. I should have search for it a while ago. Thanks!
Anonymous User
1 Message
0
September 17th, 2015 09:00
Thanks for the note. I updated display driver last year but it did not help. I update Intel display driver to version 10.18.14.4170 two weeks ago and the issue looks solved. But after 4 weeks the laptop got frozen again.
bsch289
2 Posts
1
July 14th, 2016 08:00
Dell Latitude E6540 Hibernation Problem
en.community.dell.com/.../19596505
xschen2000
2 Posts
1
July 14th, 2016 16:00
Actually the crash / frozen issue is solved by updating Intel display driver to version 10.18.14.4170. Since then it has been a few months without frozen.