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502973
Latitude E6540
Afternoon all,
I have the following system: Latitude E6540, Windows 7 Pro (64 bit), 8 GB Ram, 500 GB HD, 1 or 2 GB video card, i7-4800MQ @2.70GHz.
The trouble this 4 week old machine is having is that of the 4, 3.0 USB ports, only 1 manages to keep my external WD 1 TB hard drive active, online, recognized. The port on the machines left side towards the rear works like a charm. The two ports on the right side towards the rear and the one on the right back of the machine all attach the drive, BUT ultimately with in 3-5 minutes drop the drive. Dell replaced the motherboard this week. Umm, same results. Dell had me update drivers, no change.
Anyone have any suggestions? This is a work laptop and I really need to figure this out and like yesterday. Yes, Dell knows about it. I have a case number but I cannot afford to be diverted away from actually working (self employed) at the drop of the hat for hours at a time and get nowhere. Any and all suggestions are appreciated.
Thanks
dvuckovic
3 Posts
0
February 4th, 2016 03:00
OK, so we can conclude that Dell is aware of the HARDWARE malfunction on the motherboards REV 0, and that the only way to get USB3 working is for them to send a replacement REV2 board. They're keeping silent about this, probably responding only to the customers who insist on having what they already paid for.
Anonymous
5 Practitioner
5 Practitioner
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274.2K Posts
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September 12th, 2017 06:00
Hi
Did anybody got official statement from DELL regarding this problem. I bought 6540 from the re-seller and they are currently pushing dell for this USB 3.0 issue. However they asked me if I have any official statement from Dell.
BTW
If any of you who got refurbished replacement (kcpcguy) could share communication with dell.
I would appreciate.