Unsolved
This post is more than 5 years old
9 Posts
0
67038
M1330 Sound Woes...
Hello,
Done a ton of searches looking for fixes for my m1330 audio problems, and nothing yet...
Basically, 2 weeks ago, the sound on my m1330 stopped working almost entirely. I'm getting nothing from the internal speakers, nothing from the headphone jacks, and nothing from external speakers, either. Diagnostics seems to indicate the sound should be working fine, though.
However, what's interesting is that my HDMI-output sound works 100% perfectly. When I plug my computer into an HDMI device like an HD TV, the sound is perfect (i.e. it comes out of the HD TV speakers, of course, not from may laptop). In addition, when I plug it into an HDMI device, I don't have to toggle any sound set-up to make the sound go to the HDMI advice... the sound comes out automatically, which makes me wonder if somehow my laptop is "stuck" on the HDMI output and only sending sound information to HDMI? In the past, I have had to go to control panel and toggle to HDMI device in order to get the HDMI sound working. Now it does it automatically (and also, my sound control panel module looks different than it used to, see screen shots below).
Here what I have tried:
1. System restore (no luck).
2. Download new and old drivers. This doesn't work. Whenever I try to install the Sigmatel drivers, I get an error message that says: "ExitError:Error=Device Object not present, restart the system and run setup again." I've seen a few people with this problem online, and I see no fixes out there. When I restart the computer, the Windows Vista sound driver installs itself, and that's that. I have a feeling, perhaps wrong, that if I could get the Sigmatel driver to install that it might fix the problem, but who knows. I've tried tons of variations of new driver fixes, from just downloading and running from dell.com, to going directly into the device manager and trying to update from there, to deleting the driver in the device manager and letting it reinstall on start-up, etc., etc... no permutation has helped.
In control panel, sound looks like this:
In the device manager, this is what I'm seeing:
and:
... again, it kinda seems like my computer is only supporting the HDMI audio output? And, like I said, I can't get the Sigmatel drivers from Dell.com to install.
And I don't really want to reformat my computer : /
Any ideas would be helpful, thank you!
cbz2298
4 Posts
0
October 19th, 2009 06:00
I got my sound fixed. Mine was a hardware issue. The resistance near the sound chip was broken, don't know how??? I soldered it and the sound was back again. Thanks to u all. Cheers
Jim Coates
4 Operator
4 Operator
•
13.6K Posts
0
October 19th, 2009 07:00
Glad you got it fixed..
The thing about Factory Image Restore as a diagnostic tool for audio is that it leaves no doubt about whether it is a hardware or software problem. In cases where using it does not get the audio working again then it is definitely a hardware problem. Even the nearly infallible audio tests in Dell Diagnostics are not as good because there are a couple of circumstances in which they will produce a false result.
rlchenry
1 Message
0
November 1st, 2009 11:00
Hi All,
Can I throw another twist into here?
I have the dreaded "Red X" on my speaker.
The Sigmatel driver is loaded and is happy.
BUT! ...the System Speaker driver says there is no driver loaded (Control Panel>System>Speaker>Properties). However, the install driver button is grayed out.
When I try to do an update driver, it says the driver that is already installed is just fine and is up to date...........except the speaker properties says there is no driver installed!
I have tried both the disable and the uninstall of the system speaker, both of which come back and are rediscovered when a "search for new hardware" is done. Same result as above with the driver (apparently it wasn't re-installed, since it thinks it is already there).
Any ideas? Anyone know which SPECIFIC driver to delete (not the Sigmatel) for the system speakers, so it can get re-associated (in the registry, perhaps)?
Anything else to try?
Thanks in advance,
Ray
wlsinwi
49 Posts
0
November 1st, 2009 15:00
I think I have the same problem. Sound stopped a few months ago - I may have dropped it off a low table- anyway no sound at all but I do hear sound when I plug in the earphones. So can you be more specific in how you found and fixed it? please I could use somethinng like a tutorial for this.
Thanks!
carouselboy
39 Posts
0
November 2nd, 2009 18:00
I had the same problem, and sadly as it is, after wandering around with it the only solution was a 2 times clean windows install after formating.
m1330sound
9 Posts
0
November 5th, 2009 18:00
OK, thanks the response! Sorry to hear about the hassle. I guess that's what I need to do...
buster6070
1 Message
0
November 8th, 2009 21:00
Same exact problem as the original poster and this worked like a charm. Thanks a lot Daveyc86, great advice!!
Daveyc86
3 Posts
0
November 9th, 2009 02:00
No worries - its worked on all the dells I've since seen with this problem.
You just need to be quick when you start the install for the siga drivers or the windows ones will start re-installing again
m1330sound
9 Posts
0
December 21st, 2009 13:00
Just an update from the OP here.
Dell replaced my motherboard, and that fixed the sound problem!