XPS 13 9343 Keyboard Fault

Question

The following keys have become intermittently unresponsive on my keyboard: b, n, / , left arrow, down arrow, right arrow, and space. After a while and a few sleep cycles, those keys become fully dead. After a couple of reboots they are alive again... for a short time... It's rendered the laptop completely useless for typing on!

This started to happen a few weeks ago, and I'm convinced it's some kind of hardware problem, since I've tried different BIOSes, different OSes, and the problem persists... Even hitting F12 at boot to get the boot menu, I can't navigate down the menu, only up..!! The problem only affects the internal keyboard, and not any external ones.

My machine is only 18 months old, but out of warranty..!! What are my options..??

LSUFAN51 · Accepted Answer

Reseat Keyboard cable and see if that makes a difference: XPS 13 9343 Service Manual - Page 75

ponx · Answer

When my new Torx T5 screwdriver arrives in the post, I shall do precisely that, lol... Cheers.

LSUFAN51 · Answer

How to fix keyboard problems in windows 10 laptops and desktops - Method 1 https://youtu.be/IFddlopXrIA How to fix keyboard problems in windows 10 laptops and desktops - Method 2 www.youtube.com/watch

LSUFAN51 · Answer

:emotion-2:

I'd suggest you click on link below, hopefully it will be a help to you.

Keyboard, touchpad, or mouse not working correctly | Dell US

EDIT:

1. Turn off the computer.

2. Unplug everything except the power cord, including the following:

Speakers
Printers
Scanners
USB devices
Personal Digital Assistants (PDAs)
USB flash drive or other external storage devices
External Monitor
External Keyboard
External Mouse
If your computer is attached to a docking station, undock it.

ponx · Answer

Thanks, I'll look into that if I can't fix it myself...

LSUFAN51 · Answer

ponx wote: ' My machine is only 18 months old, but out of warranty'..!!  :emotion-2: You can get a quote in link below: Support Service for Expired Warranties | Dell

ponx · Answer

Reseated the keyboard ribbon, which looked ever so slightly at an angle, and so far so good... :-)

LSUFAN51 · Answer

Great News! Glad the keyboard is working now. Thanks for the update.....:emotion-2:

Locked Topics – Laptops General

XPS 13 9343 Keyboard Fault

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