Dell System Client Update (DSCU) doesn't recognize system

Question

Hi,

I recently purchased a Dell Latitude 6430u - besides some fan issues, it's a great system. One thing I am wondering about is the DSCU application, it keeps saying that my system is not supported (both on the Dell pre-install OS and a clean install).

Will this ever be fixed?

Thanks.

-Paul

Robin3 · Answer

What version of DSCU are you running?

pvanberlo · Answer

Started out with 1.2.8 from the 6430u download section. Ran it once, told me there was an upgrade to 1.3.0 which I accepted - which is the version I'm running now.

Robin3 · Answer

yep, that's the latest version. Seems like this is still an ongoing problem with this app. If it was working fine prior to the update then you could revert back to that version. Here is a link in case you need it

www.dell.com/.../DriverDetails

Alternatively, I've heard this app is more trouble than it's worth and most users end up disabling it and using Dell's site or Windows Update

pvanberlo · Answer

Well, I'll leave it installed for now. I was already using Dell's site, but yeah, sometimes it would be nice if it's automated ;-) Thanks for your response though!

Dell-Rajesh R · Answer

Hi pvanberlo,

You may try uninstalling and reinstalling the application.

Refer the following links which has FAQ’s for Dell Client System Update:

http://dell.to/yTh2zf

http://dell.to/16ZE6iD

Awaiting your response!

pvanberlo · Answer

Hi Rajesh,

that didn't work either. Did the re-install, but it still says my model isn't supported. Why is Dell pre-installing and delivering software if it's not even meant for this device?

Thanks.

-Paul

Dell-Rajesh R · Answer

Hi Paul,

Kindly private message me the service tag of the computer so that I can take it further from here. To private message the service tag click my User name and click Start conversation.

Awaiting your response!

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Dell System Client Update (DSCU) doesn't recognize system

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