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January 17th, 2018 16:00
Fingerprint Reader - Latitude E4310
After following Fingerprint Reader Installation Guide, Dell Data Protection|Security Tools (DDP|ST) still advises "Fingerprint reader not connected."
'Biometric Devices' do not show up in Device manager (Control Panel) as advised in the guide [does show up as controlvault device though]
Please help.
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DELL-Jesse L
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January 18th, 2018 06:00
MarkDanielS,
Click the link below to download and install the UPEK driver. If needed, install the chipset drivers first, then reboot. Install the driver.
UPEK Driver
MarkDanielS
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January 18th, 2018 09:00
Hi,
When I try to install this, it says "To use this product, windows biometric framework must be enable"
Biometrics do not show up in Local Group Policy editor, so I cannot do this.
Please advise.
DELL-Jesse L
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January 22nd, 2018 04:00
MarkDanielS,
Contact Dell Software Support from the link below.
Dell Support Phone Numbers
Aravinth AK
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January 9th, 2021 08:00
In my Laptop, Fingerprint sensor is not working, In control panel- Biometric Devices it shows that install device driver software can i know what is the software that i need to install.