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November 11th, 2021 13:00
Latitude 5320 Wireless Networks
Hi all,
I'm using a brand new Latitude 5320 for work. Sometimes when I switch it on the wireless capability is absent no matter how long I wait. This happens 50% of the time roughly. I have the option of Flight Mode, but WiFi and Mobile Hotspot are missing.
The only way I get round it is to restart the laptop. After that sometimes wireless is available first time, other times I have to repeatedly restart until the option appears. Seems completely random.
Any idea what the problem is? Thanks.
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DELL-Cares
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November 12th, 2021 07:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
DELL-Cares
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November 13th, 2021 18:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
user_3c16c0
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September 26th, 2025 15:58
Hi.
I use Dell Latitude 5320 too, and experiencing the same issue - wireless mode being absent or when toggled on, the same ‘Wi-Fi is off. Turn on to connect to an available Wi-Fi network.’ doesn’t change. And there is the drop-down menu with options for turning it on, too. Any idea on how to resolve it?
Thank you.