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November 20th, 2024 00:00
wlan autoconfig failed to start 1068
Latitude 5450
We have a support ticket open but the Unisys techs are going to replace the new Wi-Fi 6e AX211 Card, but I think this is a Dell Image issue and not a hardware issue. If the laptop is not joined to the domain, and no Dell Driver updates takes place the Wi-Fi behaves as normal. Once the device is joined via Ethernet and the Wi-Fi Driver is updated to the most recent on the Dell Support 23.60.1.2 had issues. If we leave the Wi-Fi Driver on 23.40.0.4 it doesn’t fail to wake up from sleep.
Steps taken:
- Used the factory default image, ran Windows updates, ran Dell Command Update. As soon as device was domain joined, Wi-Fi was disabled.
- Restored again with default Dell image, ran Windows updates, ran Dell Command Update. As soon as device was domain joined, Wi-Fi was disabled.
- On affected 5450, we Ran SFC /scannow, DISM, and even installed previous 23.40.0.4 driver for the Wi-Fi 6e AX211 Card. The strange part is that the Wi-Fi 6e AX211 Card was recognized in Device manager but showing “Status: Dormant” in the Windows 11 Network and Internet à Advanced Network Settings à Hardware and Connection Properties. No matter what we tried, the WLAN AutoConfig in services.msc could not be started, “wlan autoconfig failed to start 1068”.
- We then used Windows 22H2 ISO from Microsoft, installed via USB, ran Windows updates, ran Dell Command Update. As soon as device was domain joined, Wi-Fi behaved as normal.
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