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4 Posts
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47639
October 24th, 2014 00:00
AW Command center keeps crashing on boot
I am running windows 8.1 on my Alienware 14 notebook and I keep having an issue where AW command center crashes on boot. The odd thing is if I start the program manually after that it works with no issue! I have made sure the latest drivers are in place but it still does it. I have even reloaded the note book but no luck. I have also tried setting it to run in windows 7 mode and as administrator with no luck. The error message is
Faulting application name: AlienwareAlienFXController.exe, version: 3.5.14.0, time stamp: 0x52781874
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x013c7ff7
Faulting process id: 0xa2c
Faulting application start time: 0x01cfef5555cee91c
Faulting application path: C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe
Faulting module path: unknown
Report Id: 93e1fa62-5b48-11e4-8272-f01faf49eb1e
Faulting package full name:
Faulting package-relative application ID:
Alienware-Joe
671 Posts
0
October 24th, 2014 11:00
Ok, so you tried running the computer with Win 8.1 and with Windows 7.
However still you face this error message.
I believe this calls for a re-installation of the Alien Command Center.
Just make sure to delete the Hidden folder within "My Documents" that is called "AlienFX".
That way we can go ahead and reset the AlienFX Profiles.
brandeng
4 Posts
0
October 28th, 2014 02:00
Cool thanks. I gave it a try and no luck. On first boot after reinstall its fine then after that it goes back to erroring out on startup.
Alienware-Joe
671 Posts
0
October 28th, 2014 22:00
Could you please send me the link that you used to download the Alien Command Center, please?
brandeng
4 Posts
0
October 29th, 2014 02:00
Great thanks for the assistance. The download link is
I basically go onto the support site.. put in my service tag, then go to download drivers and select it in the list of downloads provided.
mattkstep
1 Message
1
April 8th, 2015 09:00
I had this exact issue with my new 15. What I did to fix it was to first, uninstall Command Center. It may ask for a reboot. Do so. When it comes back up, go to your documents folder and delete the AlienFX folder and the AlienTactx folder. Open up control panel, and click on uninstall programs. Click, turn windows features on or off and when it pulls up, deselect the .net 3.5 and 4.5 boxes. Reboot. Re-enable both boxes. Install Command Center. Reboot.