Alienware 14 (2013) - USB Wake Support Missing from BIOS

Question

According to page 102 of the Alienware 14 manual (EN-US), there should be an option for "USB Wake Support" in the BIOS so that the laptop can be woken from sleep by a USB device. This is important when the laptop is connected to an external monitor and needs to be turned on.

It's ridiculous to have to quickly open the lid, press power and then close the lid again. If you don't do it fast enough, the external monitor is sometimes not enabled and you have to open the lid again to enable the external monitor from Display Properties.

The option is available in BIOS A00 (although I couldn't get it to work), but not A03, A04 or A06. Why was this option removed? I need this feature enabled and working otherwise I'm not sure if this laptop is going to meet my needs.

Could someone from Dell please confirm whether or not this will be possible?

Thanks,

TrueG

Justinc183 · Accepted Answer

Did this issue ever get resolved for you? I am having the same issue with A09 BIOS, It's ridiculous because I literally have two laptops in front of me, my Alienware 14, and my old Toshiba Satellite from about 7 years ago... I uninstalled any Logitech drivers from both laptops, plug in the USB receiver to the Toshiba, it plug and plays, then works fine, I switch into sleep mode on said Toshiba and the Logitech keyboard can bring me out of sleep mode instantly, I don't even have to fiddle around with settings. On the other hand, I plug it into my Alienware 14, it quickly says it's installing drive files, keyboard works, I put the Alienware into sleep mode, but when I use the touchpad, press any buttons on the keyboard, turn off and on the keyboard, press buttons on the laptop itself, nothing wakes it from its sleep (other than pressing the power button on the laptop). I read your posts on the other websites too (a forum I believe it was), and I think I am having the exact same issue. I am running my Alienware in UEFI boot mode, recently switched my HDD to my SSD so that it would perform faster, but I don't think that has anything to do with the BIOS not including a "USB Wake" option, does it? Is it only located in the BIOS when you're booting from Legacy possibly?

Hope you found a solution, because I have spent my entire day off trying to figure out a way to turn my laptop on from afar, but nothing has worked... :(

Thanks a lot.

Justin

MiHei · Answer

I have a similar problem on the Alienware 17. Many times I have asked this question for support

Dell but they have lousy service, especially in Russia. Any help in resolving the issue for 2 years, they have not provided.

trueg · Answer

Nope. I was never able to get it to wake on USB. I ended up selling it and going with a Lenovo ThinkPad. With Steam In-Home streaming I no longer need a gaming laptop. I can stream from my gaming PC.

That means I can get by with a business class laptop on a docking station, which better meets my needs.

sgr278 · Answer

This is how mine is set up and have no problems.

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Alienware 14 (2013) - USB Wake Support Missing from BIOS

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