1:1 Pixel Mapping issue

sorry & Thanks alot for the help

ChrisM- It appears that many are having issue explaining the 1:1 mapping with customer service. 1. Is there not a ticket number or some sort of bug tracking number that we can reference when we call technical support? This will allow tech support to map to the issue we are describing and your prescribed method of remediating (get it exchanged). 2. Dell Technical Support is completely unaware of your position as a liason and purports that you have no authority to initiate or authorize exchanges. Please address these two questions. For those that are looking for a replacement it is wise to wait a few months until Dell has cycled all the A03's out the door. Spyro

All,

1. Is there not a ticket number or some sort of bug tracking number that we can reference when we call technical support? This will allow tech support to map to the issue we are describing and your prescribed method of remediating (get it exchanged).
* No.

2. Dell Technical Support is completely unaware of your position as a liason and purports that you have no authority to initiate or authorize exchanges.
* They are incorrect.

Thanks Chris. 1. Since there is no ticket number how are we to reference the issue and legitimize our need for a replacement when a branch (the branch that authorizes replacements) within Dell is arguing with your own logic. Telling us to request replacement because of the 1:1 mapping issue is helpful, however when we attempt to do this and are turned away is frustrating. There has to be a better way. 2. If you are capable of initiating or approving replacements are you able to do so for those that have been turned down by Dell Technical Support for the reasons that I have mentioned? E.g. 1:1 mapping is always considered to be a hardware issue when calling up, when clearly its a limitation of the screen and firmware in A02&A03. Spyro

HI all, When the A03 for A02 exchanges went down, we had a thread to keep track of what versions shipped from where around the world., that's as good as it got here. For A04’s now: When you want an exchange, you give your purchase order number or service tag number and that should and will track your personal specific exchange on the date you called and requested an exchange for the 1:1 mapping issue. Don't argue with the phone rep, they won't get it, just have them note exchange for the 1:1 pixel mapping issues discussed in this thread in this forum. Get the exchange started, see what you get:) Since a lot will be out of the 21-day exchange some are going to get refurb's, so exchange until you get the A04 that is satisfactory to you. If you get an A04 with other defects or issues return again at Dell's expense (ask for a prepaid return label shipping to be included in the replacement box for the defective one) for sending you a defective refurbished monitor and save the possible multiple return shipping costs. Within 21-days U.S. be sure to exchange for new only or send it back and don’t pay restocking or return shipping as you can state any legitimate defect, banding more than 7 dead pixels or two adjacent, no 1:1 mapping, back light bleed or uneven and on and on. Those are some of the problems that show up randomly in LCD’s no matter what brand or model. You all might want to start an A04’s shipping from where around the world thread. I waited until the A03’s were shipping from TN, USA for two weeks steadily and exchanged A02’s for new A03’s (with no banding, that was the big issue then). Instead of building two 2407 warehouses as ChrisM eluded to :) That was funny Chris, you are doing a good job here :) Dell could add version numbers to an optic scan code label, update there system to accommodate the codes on the boxes that have the different version numbers. They have to sort 2407’s coming in to Dell and they could sort them shipping out but I see they don’t want to spend the time doing that. :) Sooner or later you will get what you want :) Good Day to all:)

Message Edited by all the facts on 04-26-2007 03:31 PM

all the facts,

I will ask our Admin when she returns to the country. I know they have been doing Lithium updates.

Thanks Chris. 1. Since there is no ticket number how are we to reference the issue and legitimize our need for a replacement when a branch (the branch that authorizes replacements) within Dell is arguing with your own logic. Telling us to request replacement because of the 1:1 mapping issue is helpful, however when we attempt to do this and are turned away is frustrating. There has to be a better way. 2. If you are capable of initiating or approving replacements are you able to do so for those that have been turned down by Dell Technical Support for the reasons that I have mentioned? E.g. 1:1 mapping is always considered to be a hardware issue when calling up, when clearly its a limitation of the screen and firmware in A02&A03. Spyro

Thanks Dehl for your reply. What is beyond digusting is that this multinational, multibillion dollar corporation has to rely on its customers to argue with them about how their monitor doesn't meet their own specifications. Its as if they are under the assumption that they are the only monitor manufacturer out there. If your are going to claim that your monitor can support a fixed resolution which is not stretched you better be able to play the tune. Does anyone know if they have listed specific hardware that they support? My guess is that I'm going to call the tech support line and they are going to give me a line about how my particular NVIDIA card is not supported... Should XP be able to display 1600*1200 in non stretched mode on a A04? If that is the case the proof should be easy to contrive.

I just got my 2407 this morning after being assured over the phone it would be an A04 revision, although I'm not entirely certain how to check.

I set it up and everything seemed to be running fine. I loaded up Supreme Commander and it was running in a 1280x1024 window in the middle of the monitor, no problem.

Then I tried to change Spellforce2 to 1600x1200 (the highest it does). Now I can't set my monitor to 1:1 IN ANY RESOLUTION. Not in 1600x1200, not in 1280x1024, the wide mode option is ALWAYS greyed out, with the one exception being the bootup screen every time I turn on my computer. As soon as I see a login screen it becomes Fill and unchangable.

This is ridiculous! It was working! I went to the trouble of researching the A04 revision specifically so I wouldn't run into this issue. I was led to believe that the A04 supports 1:1 fine using a DVI cable. Which it DID, but now it DOESN'T.

I use an nVidia card (8800), but doing what everyone suggests and using the nVidia control panel to change to scaling has no effect whatsoever.

What is the problem?! Is the only solution to exchange it?

PS. 1:1 works fine with VGA cable. I really don't want to use VGA though. I have DVI on my monitor and my card, I should be able to use the superior option.

I've had my 2407wfp rev A02 for over a year, but the 1:1 pixel mapping for 1080p over DVI hasn't become an issue until I started using the monitor for my PS3 which I got for Christmas. I realize it's much too late to ask for a replacement now, but why doesn't Dell release a downloadable firmware upgrade, so that I can get the proper HDTV aspect ratio when I need it?