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August 18th, 2017 06:00
FAQ DDM and DDPM
DPM = Dell Peripheral Manager EOL (end of life)
DDM = Dell Display Manager EOL (end of life)
DDPM = Dell Display and Peripheral Manager
DPM (End of life and security support on May 15, 2025. If installed, Dell support cannot assist with any issues.)
DDM (End of life and security support on May 15, 2025. If installed, Dell support cannot assist with any issues.)
DDM 2.0 CLI (command line interface)
DDM 1.x User's Guide, February 2014
1800 October 4, 2021
1.56.2110 October 10, 2022
2.1.0.45, January 17, 2023
2.2.0.43 September 29, 2023
2.3.0.22 March 26, 2024
2.3.0.23 May 8, 2024
2.3.1.14 June 10, 2024
2.3.1.16 July 9, 2024
Q. What OS (operating system) is supported with DDM?
A.
DDM 2.0 works with Windows 11/10 build 17763 and above
DDM 1.x works with Windows 11/10/8.1/8/7
macOS DDM works with 10.14 Mojave, 10.15 Catalina, 11 Big Sur, 12 Monterey on selected monitor models. iMac are not supported.
Q. Does DDM work on all brands of monitors?
A. DDM only works with Dell monitors developed from 2013 and beyond except the Dell D series monitor and some Nvidia G-SYNC based monitor
A. Alienware monitors =
DDM is supported with Alienware AMD FreeSync models that use the standard FreeSync module.
DDM has never been supported with Alienware Nvidia G-Sync models due to compatibility issues with the advanced built-in Nvidia G-Sync module.
Q. Can DDM support more than 2 monitors?
A. Yes. It can support up to 16 monitors (some high end graphics card can support up to 4 external monitors, with 4 such cards DDM can support up to 16 monitors)
Q: Is DDM supported on a VDI Desktop?
A: No. DDM does not work on VDI desktop or virtualized environment.
Q. What video cards are supported by the DDM?
- Enables easy switching across multiple inputs
- User can assign names to each input and define a shortcut key for quick and easy access to multiple connected devices – useful for programmers and game
DDM 1.0 CLI (command line interface)
Information on how to use command line is in the readme.txt file located at below location =
C:\Program Files (x86)\Dell\Dell Display Manager\readme.txt
Automated installation threads 1 and 2
How to check for a newer version?
Press/hold the shift key, right click on the DDM system tray icon, select "Check for new version" from the popup menu.
How to run the DDM diagnostic report?
Press/hold the shift key, right click on the DDM system tray icon, select "Save diagnostic report" from the popup menu.
How to change the Application windows shortcut key
What is DDPM? How do I use it? What monitors are supported? What operating systems are supported?
DDPM articles
DDPM 2.1.2 Windows OS Administration Guide
2.0.0.71 February 18, 2025
2.0.0.72 February 20, 2025
2.0.1.16 March 27, 2025
2.0.2.11 May 2, 2025
2.0.3.9 June 2, 2025
2.1.0.20 June 27, 2025
2.1.0.23 July 8, 2025
2.1.0.24 July 15, 2025
2.1.1.12 August 25, 2025
2.1.2.12 September 24, 2025
DDPM repair and clean installation
* Open the monitor Menu--> Others
* Run Factory Reset
* Verify that DDC/CI is On
* Exit the monitor Menu
Run the DDPM Repair =
- Go to Settings > Apps > Installed Apps, select DDPM (Dell Display and Peripheral Manager), choose Repair
- When done, retest
If not working after Repair, run the complete uninstall and install =
* Uninstall DDPM and if still listed, the legacy end of life DDM (Dell Display Manager) and DPM (Dell Peripheral Manager) from Settings > Apps
- Restart the computer
- Download and install the latest DDPM
- Restart the computer when finished
* Once the computer is restarted, press Win + R, type services.msc, confirm Dell Core Services is set to Automatic and running
* If still not working and you are still under warranty, click the Get Help Now button at the bottom right of this page to chat with Dell Support and get a unique Technical Support case created
Keyboard lock key overlay
DDPM Settings--> General---> Device-specific---> Keyboard lock key
DDPM Windows OS Diagnostics/Reports
* Prior to clicking Get Help Now on the right to chat with Dell Technical Support, gather the Logs
* Go to DDPM--> Settings icon in the upper right corner of the DDPM interface
* In General, go to Reports
* The diagnostic report includes system and monitor related information along with DDPM run time logs. The monitor asset report contains monitor Extended Display Identification Data (EDID) information for all connected monitors
DDPM macOS Logs
Prior to clicking Get Help Now on the right to chat with Dell Technical Support, gather the Logs.
1 – Collect DDPM logs and USB logs:
Open Finder and navigate to Log: Get /User/Applications/DDPM/
Collect the file - DDPM.log
Collect all - DellMonitorSDK-XXX.log (xxx represent different dates)
2 - crash log collection
go to launchpad > other >console >Crash Reports > Reveal in Finder >DDPM-xxxx-xx-xx-xxxxx.ips
3 - compress these collected files and share with Dell Get Help Now agent.
DELL-FAQ
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