I have the same problem and purchased a Foinnex active HDMI to DP adapter cable (with the USB power line attached) but still couldn't get the set up to work.
Click my DELL-username and send me the following information via a Private Message; - monitor service tag number - monitor 20 digit serial number - Your full name, shipping address, phone, email address - If this was not purchased directly from Dell by you, you have to fill out the Ownership Transfer form
* First, test our monitor DP in port from a PC with DP out port. Does our monitor function? * What is the source device with HDMI out port? * Have you contacted FOINNEX support?
Since we have not received a reply from you, we are closing this case. If you return at a later date, please start a new thread and reference this one.
DELL-Chris M
Community Manager
•
56.9K Posts
•
232.1K Points
0
December 2nd, 2019 07:00
Click my DELL-username and send me the following information via a Private Message;
- monitor service tag number
- monitor 20 digit serial number
- Your full name, shipping address, phone, email address
- If this was not purchased directly from Dell by you, you have to fill out the Ownership Transfer form
* First, test our monitor DP in port from a PC with DP out port. Does our monitor function?
* What is the source device with HDMI out port?
* Have you contacted FOINNEX support?
DELL-Chris M
Community Manager
•
56.9K Posts
•
232.1K Points
0
December 3rd, 2019 07:00
Awaiting a response to my previous public troubleshooting reply and a private message with the service tag number and other data.
DELL-Chris M
Community Manager
•
56.9K Posts
•
232.1K Points
0
December 4th, 2019 06:00
Since we have not received a reply from you, we are closing this case. If you return at a later date, please start a new thread and reference this one.