2 Posts
0
2884
P2719H, new, full height black vertical line appears
Brand new Dell P2719H monitor connected to my latop via a HDMI cable, few hours of usage and suddenly a full height black vertical line appears. Reboot my laptop and the line is still there! Five minutes after, without doing anything, it disappears as it appeared. I believe this is my eight desktop monitor and I have never seen anything like this happen before and notice that when this vertical line appeared I had very few running applications while I usually tend to have a lot. Any idea as to what this might be and what to expect for the future?
DELL-Chris M
Community Manager
Community Manager
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54.5K Posts
0
November 20th, 2020 04:00
Update November 12, 2020 = A DELL-Cares agent setup a monitor exchange.
DELL-Cares
Moderator
Moderator
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25.3K Posts
0
November 1st, 2020 21:00
We tried reaching you on a private message asking for the P2719H Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.
See this.
DELL-Cares
Moderator
Moderator
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25.3K Posts
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November 2nd, 2020 00:00
Thank you! We have received the required details. We will work the issue. You may also receive assistance or suggestions from the community members.
See this. Specifically the Factory Reset and BID (Built-in Diagnostics) sections.
elisa1990
2 Posts
0
November 2nd, 2020 00:00
Sorry, I was not able to reply as the login functionality to these forums has been sometimes unavailable yesterday. Sent it now. BTW, this vertical line constantly appears and disappears without any specific action on the user's part. Thinking it might be due to the HDMI cable we have tried using a second cable but the issue is occurring even with the second cable. We are really disappointed as this thing appeared only after a couple of hours of monitor usage.