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Troubleshooting for Dell electronics including Monitors
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On the U2413, is there any way to turn off RTC?
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Patibulo
5 Posts
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May 30th, 2013 15:00
I'm wiping my tears. Just bought U3014, thinking on a good monitor for all purposes. A GOOD one. A DELL. A $1,249.99 monitor. But I'm a gamer. And I 'm quite sure that was my fault. Impulse purchase. *Sigh. Fingers crossed. At least DELL couLd give consumers a software key to enable/disable RTC...
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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May 30th, 2013 19:00
Winstar78
29 Posts
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May 31st, 2013 12:00
Another feedback from Italy.
Bought an U2413 from online site (so I dunno how to send back to dell, but this is another story)
Rev. A00
RTC problem: present and strong, even scrolling on this page is ugly with green artifacts.
Color uniformity: bad, very bad: in the bottom left I have 2 greenish areas confirmed by the calibration report, that is the zone with the greatest delta.
backlight bleeding: i come from a nothing special Acer al2423w MVA and when I have seen the black of this monitor i thought "omg", the black is really grey in the corners, because you see the corners under a certain angle assuming your head in on the center, so there is a huge glow (actually, is more ips glow than real backlight bleeding)
TOTALLY UNACCEPTABLE for the "best monitor dell can do"
i'll try to sell it on ebay... but i really don't know what to buy.
Patibulo
5 Posts
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June 3rd, 2013 15:00
[/quote]
Sure, mine should arrive on june 15. Mixed feelings. My most reliable source is the review made by TFT Central (http://www.tftcentral.co.uk/reviews/dell_u3014.htm) .
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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June 5th, 2013 12:00
All,
I need to see pictures and videos of the issues that you perceive as being caused by RTC overdrive on YOUR monitor. I also need specific instructions on your setup to try to replicate the issues seen in your pictures and videos in the lab.
Winstar78
29 Posts
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June 5th, 2013 13:00
Just made a small video,
nothing special because i made it with a smartphone. It represent scroll on just this page. If needed i'll try to make a video with a better camera.
You can see green appearing in transitions from white to grey and white shadow on the "reply" button
The problem is that the green appears also on a scrolling of a picture with a human body (skin color)
my setup: adobe RGB profile, 15% brightness, 50% contrast
video link: http://wikisend.com/download/411730/20130605_204517.mp4
whitingj
3 Posts
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June 5th, 2013 16:00
I tried that and it did lessen the effect but it was still there. All I can say is avoid this monitor (and the 27" and 30" versions).
The U2410 has been a good monitor for me.
Winstar78
29 Posts
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June 6th, 2013 00:00
What you tried exactly?
I know that using lower contrast and higher brightness the effect is reduced, anyway I don't wanna do that because black levels become even worse than they already are.
Winstar78
29 Posts
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June 7th, 2013 15:00
just made another video, this time with 120fps capture and the problem is even more evident in all its awfulness
wikisend.com/.../20130607_231833[1].mp4
adobepro
29 Posts
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June 7th, 2013 19:00
This has been reported by me and two other users here. The answer we got is this will not be turned off. I ordered 4 U2413's, and returned all four. On top of this, one had really bad backlighting + red/green tint in the corners, the other 3 had red/green tinting in the corners but decent to excellent backlighting. I recommended awhile ago to decrease the brightness and contrast to reduce the RTC inverse ghosting affect, but you do pay a price in terms of image quality and fidelity, esp. for a monitor that boast color accuracy. On top of all that, including the spec that Dell has absurdly agreed to and states for covering only the center 2 inches of accuracy, my monitors were all banged up, probably during calibration [mis]handling. Anyways -- it has a perfect AG coating, great port selection, and it's a 16x10 1920x1200 resolution, but it can't make up for all these issues -- could've been a perfect monitor, esp. at that price point, if it wasn't for those issues.
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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June 7th, 2013 23:00
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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June 8th, 2013 00:00
Looks like the Customer Reviews tab has been removed from all Monitor sales pages. Haven't checked the rest of site.
Winstar78
29 Posts
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June 8th, 2013 03:00
Waiting for Chris M opinion/reply...
anyway, I think this does not happen even in a $100 supermarket monitor...
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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June 8th, 2013 13:00
All,
I have sent the data off. This will take some time. They have to replicate the issue, then look for a fix.
Winstar78,
What is your computer model?
What is the computer video card?
What cabling are you using to connect to the monitor?
Winstar78
29 Posts
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June 8th, 2013 13:00
I have an assembled PC (asus p8z68V M/B intel core i7 2600K)
geforce EVGA GTX 560
i am using a DVI cable.
But, honestly, I don't think with an apple computer, for example, result would be different...