Unsolved
This post is more than 5 years old
2 Posts
0
104160
Ultrasharp 2001FP - Power Save Mode - Permanent Sleep Mode
Dell Ultrasharp 2001FP remains in permanent sleep state in DVI mode. Works in analog, but with ghosting 4+/- layers deep.
Have 2 identical 2001FP monitors, and 2 identical Dimension XPS Gen2 computers.
Testing: moved problem monitor to other Dimension; problem remained with monitor. Moved good monitor to 1st Dimension; works fine in DVI. Returned problem monitor to 1st Dimension; problem remained with monitor.
Contacted Dell technical support at 800-456-3355, and requested firmware/patch referred to in forum bulletin: http://forums.us.dell.com/supportforums/board/message?board.id=dim_monitor&message.id=33721 . Technician suggested modifying monitor power saving settings in control panel; and, that no patch or firmware was available for the monitor.
eMailed Dell technical support through link in message above, requesting patch/firmware, awaiting reply.
Noticed MaximumPC magazine has picked up on this issue; and, that PC Magazine has also been alerted.
eMailing: PCMag editorial department/Machrone/Dvorak/Howard; MaximumPC.
Others experiencing this problem may also wish to consider: http://www.jeffgeiger.com/cgi-bin/ikonboard.cgi
DELL-Jesse L
Moderator
Moderator
•
16.7K Posts
0
June 17th, 2004 16:00
BillC-CA,
Thank you for using the Dell Community Forum.
I emailed you the DVI file that you are requesting. Please check your email.
cwingert
4 Posts
0
June 18th, 2004 01:00
Whats more interesting is that it happens on the VGA connector, not the DVI connector for me.
I am using two different ATI Radeon's with the monitor.
The symptom specifically for me is the backlight shuts off and it does so very randomly. It took about a year for the problem to show itself too, which I found really odd.
When I first inquired about the problem (1.5 years ago), Dell sent me a canned response to turn off power savings in Windows. (Which didn't help) I found it interesting that they suggested a solution without diagnosing the problem. I think they must have known about this problem back then as well.
None-the-less I have had 3 2000FPs (under warranty) through here and they have all done the same thing.
Do I smell a class action law suit?
greek boy
7 Posts
0
June 18th, 2004 13:00
Hello,
I recently purchased a Dell 2001 Ultra sharp FP 20.1". I epxerience the same problem (permanent sleep mode) instead of waking up with a mouse move or a keyboard stroke. I am using a Voodoo 5500 (VGA connection). How can I correct the problem. I read an article on a computer magazine but it was mainly referring to DVI connections. I understand that Dell has a firmware upgrade (according tot he magazine) to fix this problem? How can I obtain it? I was on the phone with Dell for an hour and a half and they could not found anything on that subject... Thank you
BillC-CA
2 Posts
0
June 20th, 2004 01:00
Hi Jesse,
Thank you for sending the DVI file.
After working with the patch for a very long time I was able to get it to work.
I used two modified autoexec.bat files, and used the commands manually, in both DVI-D and DVI-sub modes, while pressing the monitor feature (not mode) button on the monitor.
Finally........ it worked.
I wrote 2 more detailed messages of the steps I took, but the system timed out. Should have used note pad and pasted them.... So this is the very abbreviated edition.
greek boy
7 Posts
0
June 20th, 2004 11:00
DELL-Jesse L
Moderator
Moderator
•
16.7K Posts
0
June 21st, 2004 11:00
greek boy,
Thank you for using the Dell Community Forum.
If you need the recovery.zip file I can email that to you if you like. Make sure your email address is correct in your forum user profile. Let me know.
msanto
40 Posts
0
June 21st, 2004 13:00
Dell-Jesse,
I read about this in Maximum PC magazine. Because it indicated that some monitors ran for months before permanent sleep mode, I disconnected my 2001FP from DVI and used the VGA output from my nVidia card instead.
Questions:
1) Is the FW patch preventative or only to be used when you get the problem?
2) How do you patch it? I mean, there's no serial cable on the monitor or whatever.
3) How prevalent is this problem? Is there a serial number I can check to see if my monitor is likely to have this issue?
DELL-Jesse L
Moderator
Moderator
•
16.7K Posts
0
June 21st, 2004 15:00
msanto,
It is the video card that the file is used for. Only use the file when the problem appears.There are no serial numbers to check. It seems that it is a random issue.
shadybk
2 Posts
0
June 23rd, 2004 22:00
DELL-Jesse L
Moderator
Moderator
•
16.7K Posts
0
June 24th, 2004 10:00
shadybk,
Thank you for using the Dell Community Forum.
I emailed you the dvi recovery file. Please check you email account.
DELL-Jesse L
Moderator
Moderator
•
16.7K Posts
0
June 28th, 2004 15:00
msanto,
Thank you for using the Dell Community Forum.
I emailed you the dvi recovery.zip file that you requested. It does not apply to all nvidia cards.
msanto
40 Posts
0
June 28th, 2004 15:00
OK, if the patch is for the video card, does it apply to all nVidia cards? Does it matter which one I have?
Can I get the patch so I have it on hand in case it happens?
whitemg
1 Message
0
July 2nd, 2004 12:00
Avantkim
1 Message
0
July 12th, 2004 14:00
You can fix this problem by disconnecting the usb cable from the monitor.
Try it. In my case, it worked.
jcrighter
1 Message
0
August 2nd, 2004 15:00
I also have the DVI problem. Could you please email
the fix to me, please.
Thanks,
Jim