This post is more than 5 years old
2 Posts
2
90279
New Inspiron 15 - slow wired and wireless Internet
I am having an issue with download speeds on a brand new Inspiron 15 3000 series. It arrived a couple of days ago.
Both wired and wi-fi internet is very slow compared to other devices on my network. I am getting download speeds of 20Mbps, while my smart phone is getting 90+. My previous 5+ year old Dell was also getting much faster speeds from the same router.
So far I have tried the following without any improvements:
Uninstalled McAfee
Turned off Firewalls completely (turned them back on when it did nothing)
Updated all network related drivers
Made sure that receive window auto-tuning level is set to normal
Disabled all the network adapters showing in device manager but the LAN and Wireless ones
The wireless card is configured for 802.11ac, so i blocked every other type of network coming from the Virgin Media Hub.
Disabled heuristics.
The laptop was also slow on the office internet in work.
Some setting in this computer seems to be capping out my download speeds and I have no idea what.
Chris_in_Texas
2 Posts
4
March 13th, 2020 12:00
OK I figured out that now if you kill Smartbyte through services it will stop your connection. However, if you just open the program and turn it off then you can test to see if it fixes your speed issue. It fixed mine so I just went into the control panel - Programs, and uninstalled Smartbyte altogether. Works fine now.
chris_d82
2 Posts
0
November 4th, 2017 13:00
Success! I reinstalled Windows. Now getting download speeds of 130Mbps through the Wi-Fi using Edge. Will tentatively try using Chrome later...
robert p
9.4K Posts
0
November 6th, 2017 05:00
Hi chris_d82,
Thanks for posting.
Apologies that you had issues with your computer. Glad you were able to resolve it, and thanks for posting your solution so that other readers can be informed.
DivasG
1 Message
0
February 2nd, 2018 09:00
I am also facing same issue from day 1, even my laptop itself is very slow.
Configurations are very good - Core i5 7th gen, 8 GB RAM, 2 TB harddisk etc
I got Windows 10 pre-installed, but no CD to re-install it, how you have re-installed windows, and which version of windows you installed?
JovianPug
2 Posts
18
February 2nd, 2018 13:00
Hey, I just found solution, worked on my Inspirion 7570, maybe it will help you :)
Win + R -> type in "services.msc" -> turn off SmartByte Network Service
Before this I had 6-8 Mb/s now I have 320 :D
BenBru
3 Posts
2
February 15th, 2018 14:00
Wow, thanks for that tip...iv'e been going crazy for three days now.
This solution instantly made my inspiron 5579 get top connection speed!
Deepak8
1 Message
0
March 22nd, 2018 17:00
how do I reinstall windows when I do not have the CD which it came along with ; I bought from Costco
Richma
2 Posts
0
April 11th, 2018 18:00
Did you figure out how to reinstall Windows? I too got mine from Costco. They have since taken it off their website. I wonder if this is why they stopped selling it?!!
Caduggins
1 Message
0
July 7th, 2018 21:00
I stopped that program but ultimately removed it and speeds are well over 250mb. :)
BrewSea
2 Posts
2
August 7th, 2018 15:00
I have the same issue with my brand new Dell Inspiron 15.
I spent 4 1/2 hours with Dell warranty department trying to troubleshoot this very issue. They remoted into my computer and did an exhaustive search. The final result was that it is not a hardware issue, but rather a software issue.
Now for the fun part... the computer warranty does not cover software issues. So, they said they can fix the problem but it will cost me over $300.00!!
What a joke this is. Dell does not stand behind what is clearly an inherent issue with their product.
I wish I had never bought a Dell product. And never will again...
kyjungok
1 Message
0
September 5th, 2018 21:00
Hi JovianPug,
Thanks very much for your post. Your method resolved the same problem of my brand new laptop Dell Inspiron 15 7000. After I disabled the "SmartByte Network Service" under "services.msc", the download speed changed from 8MB to a normal network speed 200MB.
==========
Hey, I just found solution, worked on my Inspirion 7570, maybe it will help you
Win + R -> type in "services.msc" -> turn off SmartByte Network Service
Before this I had 6-8 Mb/s now I have 320
Yardienyc
1 Message
0
September 22nd, 2018 10:00
This really worked....tried everythig else (disabling firewall, reinstalling firewall, Wireshark traces), for the past two days. After turning off the SmartByte Network Service (plus setting startup to disabled), the download speed went from average 4.5mbs to 45mbs - like I'm paying for.
Now my kid can once again play Roblox on her own PC.
What on earth is this service anyway? When I get two days of my life back, maybe I'll spend some time looking it up.
DragonWizard93
1 Message
0
September 28th, 2018 12:00
Thank you so much bro. Worked for me.
CHBAK
1 Message
0
September 29th, 2018 13:00
This worked for me also.
Thanks for the tip.
Beefesoft
24 Posts
0
October 8th, 2018 02:00
Thanks for the tip SmartByte. but sadly it does not work for me, since I wiped the hard disk, clean installed Windows and did not even install SmartByte crapware.