WIFI problems on Dell xps 15 L521X

Hi fritefighter,

Welcome to the Dell Community.

I am really sorry to hear that your Wireless connectivity has an issue.

Dell is aware of customer feedback regarding wireless performance on the L521x and L421x.

We appreciate the information customers have provided us so far, and have been using that information along with our own methods to determine the scope of the problem and potential root causes. Please feel free to continue to let us know about specific feedback regarding wireless performance. We have no updates to share at this time, but when we do, we will update this thread and others we find on the topic. Thank you for your patience.

Thanks & Regards

Dell_Harish_R

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[ADMIN NOTE: Post Edited for content -RP ]

WOW ! Thanks for the fast answering !

Problem is, the Software you gave me isn't valid, it says it can't be 'retrograded',

Plus, I'm experiencing difficulties, following your instructions, Cause I don't succeed in Chaging my windows 7 langage, I find the section to do so, but it always shows french ... Could you help me ?

fritefighter,

Did you recently install/reinstall the operating system?

Try these FRENCH Intel Centrino Advanced-N 6235 Bluetooth DRIVERS.

Rick

No I haven't, should I ?

I have not done anyting with my laptop yet, Only things I've done: change wallpaper,  Download 2 games on STEAM, and download google chrome, I highly doubt this could have affect my wifi reception

fritefighter,

What virus program came with the computer?

What virus program and firewall are you currently using?

Places to look to see if your Connection is enabled Cold be as simple as pressing Fn and F2 or F2, even the switch on the side on some models.

Rick

In fact i also have this issue with my WIFI and so do many other L521x owners, i have resorted to returning my system until the problem is confirmed fixed. There is also a CPU throttling issue on some models. It is most likely a bios fix and will be solved soon, but to just be safe i didn't want to count my chickens before they hatched. Other then that i love the system i just cant over look it.

Other problem, I'm having is that it seems you can't use the SSD as a normal disk

I'm Using Macafee

I mean it's a shame having this kind of issues on such a system, I was looking for something effective and good looking and I didn't want to buy apple at all, And you guys came with an stunning alternative to the macbook pro, It's a shame it has such ridiculous problem. :(

To Dell employees, I'm leaving for vacation tomorrow and won't have my laptop for a week, I won't be able to send it back, or find out if there's a solution.

-do you know if such a technical problem is included is the standard warranty ?

-Do you know when the bios would be released ?

Thanks.

When I spoke to tech support the xps warranty covers basically everything from accidental damage to other issues with the system, they said that they would exchange my computer, and said that the new system should work. As this issue is common for the system I knew that the exchange system will most likely have it also. they assured me that Dell computers go through testing before they are shipped, I then went on to say that I believe it, but if the issue was detectable by their standards it would not have arisen in the first place. That is why I am returning it.

With any XPS system you have a 21 day trial period in which at any time within 21 days from the invoice date (shipping date) you may return the computer for a full refund. After which if the problem is eventually fixed just order a new one, but they will tell you that they recommend exchanging the system for a new one, at which point when you receive the new system your 21 day period will be up and they are guaranteeing the profit from your computer. I personally returned my system for the fact that if the new computer had the same issues in which it probably would as it seems that is a consistent issue with all L521X systems i would be able to return it. Dell does in fact give you a one year warranty for their systems and guarantee that they will have it working as advertised. They will replace the parts until it works. I personally did not want to take the risk even though i love the design and the idea of the system, its just that its new and the bugs need to be worked out.

So you can return with no problem (even after 7days) if you have this problem, right?

But before you return it you should definitely talk to tech support, they will most likely say its a driver issue and in your case it may be so just check and make sure that their is not any other way you can try to resolve the issue. If it is only 7 days from the shipping date you may be able to start the exchange process, and what i am telling you regarding the warranty is for the US  i am only aware of the US because i am a United States customer. I noticed you stated that you were French if you are in France i suggest contacting Dell support in which you should call them any way to troubleshoot your issue. And please don't quote me on this you should always contact customer support for information regarding your system as i am not able to speak for sure on these topics.

fritefighter,

Try looking at the firewall settings in McAfee. This says it's for printers but gets you to the firewalls settings. Allow a printer past McAfee

Some members have uninstalled McAfee and their connections worked.

Rick