how to cancel my order?

Mine too. auto email stated opjectional content. I deleted any names,dates, numbers, product names, I did use asteriks in place of numbers with a # sign then the asteriks. go figure   bella

The last post of mine that was deleted said I violated tos by advertising spamming or unautherized advice. I had the phone numbers and addresses of the bbb and dell since customer service will not give it to you. I had also mentioned the name of the virus program that was bad.   If anyone wants this info just contact me and I will give it to you   bella

Opinions are allowed so long as they meet the Terms of Service.

bella... What you are doing may be considered spamming because you are simply saying the same thing over and over, in many different boards. Repeatedly saying the same things over and over in the forum is considered a form of spamming.

You bought software that meets the specs for your computer. That is not bad advice from Dell. Perhaps there is an issue with your system.

Have you considered seeking a refund from Norton? That may be your best bet....

Norton Product Return Details...

1.) Hopefully, Dell will do something for you, but i would not hold my breath.

2.) Looking for help is not posting the extensive details of your problem to the bottom of dozens of other threads.

3.) Recomending Norton as a good choice was not bad advice. I would not use it, but it is usually highly rated. Since your system meets the requirements, it was a reasonable recomendation.

4.) Opened software is not retunable at any retailer I am aware of, either online or a real store.

5.) Try to get someone to figure out why your system is having issues with software that should work on it. 

6.) Get a refund. Since Dell is like virtually every on store in this country, that refund will most likely not be coming from Dell. The link above is for how to return the software to Norton, as they are aware that stores do not take returns of open software.

The last two are reasonable pieces of advice, but since you also mentioned you now use avast, the refund is the logical choice - I have used avast for MANY years now....

You seem unwilling to try to solve your problem if it does not somehow involve persecuting Dell. If the principal means that much to you, go for it. But don't expect the free use of the Dell forums in your quest for that persecution IF your posts do not meet the Terms of Service....

Hi,

me again,  I bought the software from Dell on the recommendation of Dell on call premium service That I also purchased the same day. It came I installed machine froze. Dell on call with go to assist took control said not enough memory, back and forth  it will work,,,,it wont work,,,,And when I talked to dell on call supervisor before I gave up calling dell He said that the tech should not have sold me that software, that it needs 2 gig to run correctly and have customer service call him and he would explain to them why I should get a refund. They would not call Dell on call and then even refused to exchange because THEY said its incompatible. And as far as spamming, last week I think I made 2 maybe 3 threads; the rest were me seeking help from others.  How am I supposed to ask for help without saying what happened. This week if someone asks for help on CS issues I,ll answer. BTW Dell did call today about the bbb complaint. They are talking to both Dell on call and customer service. bella

"6) Why would Norton refund my money."

They do this because they KNOW that retailers will not refund opened software.  The link I provided is specifically for refunds of their software purchased from retail sellers that the user is not satisfied with. In other words, exactly the situation you are in.

I don't understand why you're so hesitant to look into that as a reasonable option.

1) You are right Dell will not but the BBB will as Dell has already contacted me about my BBB complaint.

2) Looking for help is posting details of your problem, and the threads I post in are "Dell has the worst customer service" , "How To cancel my Order" "How to file a complaint against customer service" 1 or 2 posts in "corporate addy" A few in "What do I buy" "Extremly agitated" and 3 Iof my own threads. Hardly dozens. And those of us that have been thru the frustration of days and days and hours on the phone, being told one thing on 1 call and a completly different thing the next, disconnects and a inability to even try to come to a resolution. This all started on the 9th I did,nt join till like the 16th or 17th.

 3)That depends who you talk to Dell on Call premium service or Customer service

4)When you pay $229 for a year of software support one would expect they know what they are talking about. I payed for the expert advice they used to have to get my system running after having to restore to factory settings.  Every Dell on call tech except the one who sold it to me agreed that the wrong software was sold to me and I should be refunded.

5)Dell on call has taken over my system with go to assist,many times, looked at everything, sent me to norton, If Dell on call says my computers fine but 2 gigs is really needed to run norton correctly where else should I go to as you say to look for help.

6) Why would Norton refund my money. Dell has it on my Dell preferred card. And would you suggest I lie to norton and say its faulty software when The software experts at Dell all say it wont run correctly or at all without more memory.

Unwilling to solve my problem!!!!!!. I spent a week on the phone before coming here another few days here before filing my bbb complaint, On call admitted fault and asked me to request customer service call them they refused, every time I would get xferred to a supervisor I would get disconnected. I begged them to take my phone # down so if we got disconnected they could call me back, they would not.  I tried to offer resolutions that I could live with, Send me a virus program that will work on my computer and keep the price of Norton, The memory is like $59 send me that and keep the difference. And if you read all of a post You would see that I have stated over and over how much I liked my Dells and how they both still work fine even tho the desktop the is almost 8 years old. It is customer service people are having problems with and if you think After being told by the software experts at Dell that Norton should have not been sold to me and they backed me and customer service was still unwilling to do anything is persecution you have a lot to learn. Its called fair business practice. I paid for expert assistence, didnt get it, and now am supposed to be stuck with a useless program.  And if principle meant that much to more people our economy would not be in the state it is in now.   bella  

OOPS, Sorry wrong board:emotion-7:

"Opinions are allowed as long as they dont ruffle the feathers of Dell, I have posted absolutely no profanity, everything has been g-rated. If I sang the praises of Dell, I'm sure my posts would still be here, but being I don't agree with your policies, I get censored, Too bad pal, this is still the USA, and in the end all the nonsense Dell is pulling, is going to hurt them. They will go the way of Gateway..................... "

I think your point about this being the USA is well founded. While people have freedom of speech, a business also has the right to do what it wants on its property. Dell owns these forums.

Dell has a Terms of Service that you agreed to when you signed up for these forums. I have not seen one case where a post was deleted just for being critical of Dell. Look around these forums. There are plenty of posts critical of Dell.

Whether or not that will lead them to go the way go Gateway will be seen, but calling it censorship and implying it is un American is wrong.

You want freedom of speech? Do it on someone else's bandwidth. Property owners having the right of what to do with that property is also a great American value.

Sorry pal, you don't live in the same America I do. "A business also has the right to do what it wants on its property", No one has the right to do what they want to do on their own property, and if you have half an education, you will understand that. Do you own your own home? Paint it half gold, and half pink, and let's see what your neighbors do, do you have a sidewalk in the front? try blocking it, after all, it is yours isn't it. Just a few trivial points, but I could go on and on with more serious examples. Let's see how long a kiddie porn board would last, no matter who owns it.

Let's see how long this post lasts before it is deleted...............

Ladav,

Some people only read the parts of posts they want and then call people like us "unreasonable". You can find them in a lot of posts in the guise of being helpful at 1st until you don,t do what they suggest or complain about dell.  then the next thing you know everywhere you post they are the very next one to post. Now I don,t know if these people are wannabe moderators or employees of a certain computer company BUT honestly I feel like they were stalking me when I was trying to get help.  I think in the computer world its called trolling, which is usually against any boards TOS. I think they try to get you to break TOS by being argumentive instead of helpful so you will say something to get your post deleted. BTW I won by filing with BBB just thought you might want to know  good luck  bella

In the America I live in, property owners do have some rights, though you are correct that there are some extreme examples in which those rights are restricted.

Dell deleting posts from web pages it owns is hardly similar to kiddie porn, and is a right of Dell.

Bottom line... Dell owns these forums and can delete your posts if they want.

To make it easier for users, they do provide a Terms of Service. Abide by those, and your posts will stay. Stray from them, and the posts may be deleted.

As I implied before, you have freedom of speech, but not on someone else's property.

bella: Don't know if you're referring to me, but I DID offer valid solution attempts. A) Try to get help to get your software to work. B) Return for refund. Both pretty simple solutions.Glad you got it worked out, but there were alternatives as well. In ladav's case, he has not stated a problem, so it is hard to offer help, other than guidance as to abide by the TOS.

Ladav, Some people only read the parts of posts they want and then call people like us "unreasonable".

Congratulations! Good for you, persistence pays, I hate the way some of these big companies try to take advantage of the average consumer, and worst yet, the consumers that says, "what can you do?" I have also always been a fighter, and have never lost a dispute, because I will not quit when I know I am right.

Are you saying this person I have been going back and forth with, is not a Dell employee?? Boy, you could've fooled me, such a staunch and loyal defender, very admirable, but slightly misguided:emotion-2:  Oh well, I will prevail with my dispute, no doubt about it, but I am not going to fight it out here on a forum, I have already put it into motion, and have been assured I will come out on top. The sad part is, they do make a fine product, and seemingly their customer service has really gone downhill, since the days when I dealt with them I generally made my own machines, and bought a few Dells over the years, and liked them. The Dell I am using now, I purchased in a local store, two weeks ago, and I couldn't build it for what I paid for it. I like a little more power than what they offer on their web site, so I went this route, after "not being allowed to cancel" my initial order, which arrived yesterday, and wasn't even taken off the Fedex truck, and now is back enroute to Dell.

Again, congrats to you, more people like you, and these companies will get off their high horses, and show their consumers a little more respect, just browsing these forums, their are a lot of disgruntled customers out there........

Take Care

I also spoke to 3 different people, and one of them was a MANAGER.  But it was USELESS.

I thought a big company like Dell would not have issue like this.  This is not acceptable.

I am also cancelling my order, and can not find out where to do so.  The MANAGER told me to check back on the order status in 48 hours.  What at waste of time.

So, how did you cancel your order at the end?

Paul

<ADMIN NOTE: Email removed per privacy policy>

Simply refuse to accept delivery, inform the delivery person that you don't want the item(s), don't sign anything, and it will be returned to Dell. When they receive the merchandise, your credit card will be credited. You cannot be charged for something you do not possess.

I had absolutely no problems..............