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April 24th, 2023 17:00

Dell R910 - E2010 No Memory Detected and E2026 Fatal Memory Initialization Error

Hello

I recently purchased a Poweredge R910 secondhand. It came with 4x X7560 processors, but no RAM.

Initially I purchased 32gb DIMMs for the system not realizing that they would be incompatible with the X7560's, and after learning that they would be incompatible I opted to purchase 4x E7-8867L processors, as they could supposedly support the DIMMs.

Upgrading to the E7's required me to perform a BIOS update, I was having trouble updating. Since I had an improper RAM configuration, I couldn't boot into an OS, so I booted into the CentOS Linux disc image available on Dell's support page and attempted to perform a BIOS update through it.

The system went to reboot, and immediately started on a "Configuring memory" screen, before quickly skipping to "System halted". The LCD display was showing error E2010 No Memory Detected so I swapped processors to the E7's, and got the same results.

I returned the 32gb DIMMs and opted for 8x16gb DIMMs (SK Hynix HMT42GR7BFR4A-PB T8 AD 2Rx4 PC3L-12800R)

I have attempted multiple different configurations but I still can't get past the configuring memory screen.
Right now I am currently running two of the X7560 processors, and have risers A, and C occupied with 4 DIMMs per riser, but I still get the same results.

How can I solve this?

Moderator

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5.4K Posts

April 25th, 2023 00:00

Hello thanks for choosing Dell. Could you check your memory configuration based on this? https://dell.to/3Ls5YaV

Moderator

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9.7K Posts

April 25th, 2023 08:00

 

If based on the guide, then that is what is supported. My concern is with the dimms themselves though, as the x7560 is supported I am not sure the dimms are. 
The minimum to post for the R910 is listed below and you should be able to install the 2 dimms for testing purposes, but if it won't post with those dimms then I would question if they are indeed supported. 

 

Min to post

  • Two Processors to POST and boot to DOS or OS (can use one installed, but system emits an error message for improper CPU configuration and will not hand off to boot)
  • Two DDR3 RDIMMs in Slots 1 and 2 of Memory Riser_A
  • I/O riser installed
  • One power supply
  • 2.5" SAS backplane (4-drive or 16-drive) installed and connected to system board
  • Control panel connected to system board
  • Power Distribution Board connected to the power supply and system board
  •  

Let us know what you see.

3 Posts

April 25th, 2023 08:00

It doesn't match any configuration there. Are these the only possible configurations?
Does this mean I need a minimum of 32x16gb DIMMs in order to operate with 16gb DIMMs?

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