iDRAC 7/8 cannot download firmware updates via LifeCycle (LCC) using online catalog
Thank in advance to everyone who works hard contributing to the Dell community forums.
My Dell R730 cannot download firmware updates via lifecycle controller. Catalog downloads fine, but updates won't download. Upgrade BIOS manually to latest (2.9.1) and iDRAC (2.60.xxxxx) same issue. Tried ftp.dell.com downloads.dell.com via FTP and HTTP. Confirmed with firewall that all traffic is reaching internet without issue. Most likely submitting a ticket with Dell tomorrow.
Based on the forum posts listed below, this appears to be a problem on Dell's side related to some type of FTP to HTTPS transition and download server name transition. It seems to be like a botched transition where Dell has broken backwards compatibility and they may not be able to get out of this without re-enabling the older update services or forcing all customers to apply a corrected LifeCycle controller firmware (that does not exist yet) manually.
A colleague and I have spent most of the day trying to fix this on a single server. I need to update four servers. Dell does not seem to value my time.
What is Dell's official solution to this issue and why is it not a pinned post in these forums?
See these posts for background info: