Missing CPU 2 error

Question

Hi, I have a problem with dell R650xs, the server has 1 processor installed, but the error HWC8010: the system configuration check operation resulted in the following issue: config missing: CPU 2 Why does this error occur? and the 4 network adapter in riser 2 does not detect, it only has 2 network adapter on board Thank you in advance

DELL-Young E · Accepted Answer

That's correct!

Lepmad · Answer

this is when i run diagnostics  could it be motherboard problem?

DELL-Shine K · Answer

Did you remove the CPU 2 recently and this message seen after that? This config (Riser 2) need both CPU to work. You can refer below link for details on riser and CPU where it is connected. As CPU 2 is not available anything connected to Riser 2 will not be visible.

https://www.dell.com/support/manuals/en-us/poweredge-r650xs/per650xs_ism_pub/expansion-card-installation-guidelines?guid=guid-f56a16d8-c13a-4c83-a4c2-8e170872efaf&lang=en-us

HWC8010 message is shown as this config needs CPU2. You can refer below post for details

https://www.dell.com/community/PowerEdge-Hardware-General/R650-1-CPU-config-still-searching-for-CPU-2/m-p/8248106#M75033

Lepmad · Answer

nope, i did not install cpu 2 in the server, is it because i put riser 2 and did not install the cpu, that trigger the error code?

DELL-Shine K · Answer

Yes that is correct. Second riser need 2nd CPU to be installed

Lepmad · Answer

ooh, that means, if we install riser 2, it will search for cpu 2 right? okay thanks a lot

PowerEdge Hardware General

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