VRTX issues after update

Question

Solved: VRTX CMC update - Dell Community

See previous thread. As instructed, I attempted to update the standby cmc first.

According to the update page, it never updated. But now I'm getting email after email from the CMC with warnings. Clusters 2 and 3 keep dropping out - just says slot01 and slot 02 but will come back.

Both CMC's are showing the same, older firmware 2.20. I downloaded the latest per Dell website.

Some of the warnings:

Detailed Description: CMC is unable to obtain the CPU information from the server specified in the message. This occurs if there is no communication between CMC and iDRAC.
Recommended Action: Do the following: 1) Reset iDRAC. 2) Reset CMC. If the issue persists, contact your service provider.
Message ID: CMC8526

Detailed Description: CMC is unable to obtain the memory information from the server specified in the message. This occurs if there is no communication between CMC and iDRAC.
Recommended Action: Do the following: 1) Reset iDRAC. 2) Reset CMC. If the issue persists, contact your service provider.
Message ID: CMC8527

Got a series of these after the supposed update:\

Detailed Description: A drive has entered the online state. This may be because the system just started or could be because a problem with the drive has been corrected.
Recommended Action: No response action is required.
Message ID: PDR26

I have no idea how to reset the iDRAC or CMC. Will resetting either shut down my server?

cncsparky · Accepted Answer

I opened a ticket with Dell support.  They sent me a procedure to clear logs and reset using ssh(putty).  After that I was able to log in and update as needed.

DELL-Erman O · Answer

Hi, resetting iDRAC or CMC should not affect your server’s operation, but it may cause a brief communication disruption. To avoid any possible issues in your production environment, you should do these steps only when you have a maintenance window or scheduled downtime. Might be you can try to reset it via command line interface.

How to Reset the Integrated Dell Remote Access Controller (iDRAC)? | Dell Deutschland

Chassis Management Controller Version 2.0 for Dell PowerEdge VRTX User's Guide | Dell Deutschland

cncsparky · Answer

Thanks.  Any idea why the firmware update of my standby CMC did not take effect?  Something happened during the update since I am still getting a slew of warning emails from my CMC this morning.  I feel like one or both of my CMC modules may have problems.

DELL-Erman O · Answer

I think there may be many reasons for what could happen. A corruption with the firmware or the hardware itself. Among the things you can do, maybe you can do an MD5 checksum and check if the firmware file is missing. And you can try reinstalling FW. https://dell.to/3V0Cvb4

cncsparky · Answer

Also unable to locate iDRAC firmware on downloads website.  I can find the CMC firmware.

PowerEdge Hardware General

VRTX issues after update

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