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May 15th, 2024 20:11

SAS Disk not recognized

I have Dell PowerEdge R520 and my SAS (original from dell) disks are not recognized by BIOS or iDrac.

I tryed update drives using Idrac update but it failed to verify package

When i open iDrac7->Storage, there is error: RAC0501.




(Sorry for my english)

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3.4K Posts

May 16th, 2024 08:08

Hi,

 

Does the drive have any LED indicator blinking or lit? https://dell.to/3wKCxfx

 

Was the server working fine, before this issue of drive not detected?

 

Can you confirm the drive backplane cables are well-connected?

 

During POST, can you see any prompts of Ctrl-R to access the RAID controller?

 

What RAID controller are you using?

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9 Posts

16-05-2024 20:15 PM

@DELL-Joey C

Led indicator blink about 2 times on some disks on server start but then just dark.

Im new owner so i don't know.

All cables look good.

I don't see that prompt.

I use this: XP569

Moderator

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3.8K Posts

16-05-2024 20:45 PM

Hello,

 

Are you saying you are new owner and don't know if the server worked?

 

Try power off and reseat the backplane. Remove it and the cables then reinstall it with cables. Test results.

 

 

Since you are unsure if it worked you may try a minimum to post configuration. If it POST you can put other components back a little at a time until you find the faulting component.

 

 

 

Minimum to post (this is minimum components to POST, it won't boot, this is to test POST. If successful POST, put things back a little at a time until find faulting component)

 

The minimum components to allow the PowerEdge R520 to complete POST are:

 

*System Board

*CPU1 with heat sink (minimum for troubleshooting)

*Single DIMM configuration with DIMM in socket A1

*Control Panel with cable (to power system on)

*Expansion Riser

*PSU (and for redundant PSU also the PDB/PIB)

 

 

Remove anything not on that list: DVD, Hard drives, PERC controller, backplane, network card, NIC cable, any pcie cards, keyboard, mouse, USB devices, …. anything not on the list remove.

 

If it does not post then the issue is with one of those components.

If you get successful POST, put things back a little at a time until you find the faulting component.

 

DELL-Charles R

Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell

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9 Posts

17-05-2024 11:15 AM

@DELL-Charles R

Server Work i can boot (from usb).

Problem is BIOS don't recognise disks.

When i pull one of them out i get error on iDrac:

Disk 4 removed from bay 1, please check drive.

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2.5K Posts

17-05-2024 11:25 AM

Hi, it may a hardware problem. Please try at firs power drain then if you have still same issue try to How to use the Repurpose or retire system feature of the PowerEdge Lifecycle Controller https://dell.to/3UNOXvr

 

1. Power the server down.  
2. Disconnect server from all power cables, Network cables. 
3. Hold down the power button continuously for at least 10 seconds.  
4. Insert power cabless and network cables back to the system.  
5. Wait about 2 minutes before powering on the server for iDRAC to be refreshed.
6. Power the system on. 

DELL-Erman O

Social Media and Communities Professional

Dell Technologies | Enterprise Support Services

#IWork4Dell

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472 Posts

May 23rd, 2024 17:57

Are you able to see the POST screen or just the black screen, if only black get the server power drain and then 
put into min configuration, check both VGA port front and back let us know whats the status.

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9 Posts

May 31st, 2024 12:49

@DELL-Erman O

Hello, my iDrac enterprise licence will end soon so, can i set up something like Virtual Console ?
(i have server at home)

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3.8K Posts

May 31st, 2024 13:50

Hello,

 

The Virtual Console requires an iDRAC Enterprise license and iDRAC licenses do not expire unless you used an Evaluation license, but I have not seen those available for some time. If you do have an Evaluation license and it expires then you can contact Sales to purchase an iDRAC Enterprise license.

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