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September 30th, 2024 11:18

Camera failing on Dell Precision 3490

Hello. 

We've bought the Precision 3490 company-wide and one of the most frustrating issues right now is the built-in camera randomly disconnecting. You have to log in as administrator, go to Devices and remove it from hidden items. 

BIOS is up to date ( I make sure it's up to date by installing it manually ), Windows updates are up to date - Windows 11 Enterprise 10.2.22631 Build 22631.

Any ideas what could be causing this? It happens randomly, the device is not disabkle din BIOS and the only thing you can do is uninstall it.

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October 31st, 2024 12:57

We are seeing the same thing happen to our Precision 3490 model laptops.  The camera works out of the box and then at some point the camera just disappears and the Device Manager shows it was once connected but now showing disconnected device.  Same troubleshooting as georgianaconstantinescu.  Windows 10 22H2, BIOS updated to latest, removed old drivers, uninstalled and rebooted, went into bios and turned off the camera rebooted and turned it back on in bios and still nothing resolves.  

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November 4th, 2024 08:31

We do face the same issue with us, Can anyone from Dell can share the help here. 

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