Did you purchase an genuine Dell battery as that does make a difference? Try a reset which may help. Disconnect the battery and unplug the adapter. Then press and hold the power button for 30 seconds. Now reconnect everything and try again.
The laptop is 9 years old and there are no real replacement batteries available. Lots of scams online with batteries. Return it and get your money back if you can. See this--
Thanks for getting back to me. It was brought through Dell outlet more recently than that and so the 2 yr warranty only elapsed in June. I'm wondering if I just sign back up to Dell, if they can fix it. It feels better for the environment than just replacing.
Dell don't sell them any more so it's purchased through a second party. They say they are genuine (and the look identical to the original) but I can't be sure. The reset you mentioned above didn't work. Only now it's saying no battery is detected, even with the original in. It works with the AC cord in though at least.
JOcean
9 Legend
•
12.6K Posts
0
September 5th, 2021 09:00
Did you purchase an genuine Dell battery as that does make a difference? Try a reset which may help. Disconnect the battery and unplug the adapter. Then press and hold the power button for 30 seconds. Now reconnect everything and try again.
Mary G
4 Operator
•
20.1K Posts
0
September 5th, 2021 09:00
The laptop is 9 years old and there are no real replacement batteries available. Lots of scams online with batteries. Return it and get your money back if you can. See this--
Dell Laptop Battery - Frequently Asked Questions | Dell US
It's time to buy a new laptop.
jamesjames123
3 Posts
0
September 6th, 2021 01:00
Thanks for getting back to me. It was brought through Dell outlet more recently than that and so the 2 yr warranty only elapsed in June. I'm wondering if I just sign back up to Dell, if they can fix it. It feels better for the environment than just replacing.
jamesjames123
3 Posts
0
September 6th, 2021 01:00
Dell don't sell them any more so it's purchased through a second party. They say they are genuine (and the look identical to the original) but I can't be sure. The reset you mentioned above didn't work. Only now it's saying no battery is detected, even with the original in. It works with the AC cord in though at least.