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February 12th, 2021 13:00

Dell Precision 5550 and external display

Hello folks,

I just received my new Dell Precision 5550 mobile workstation with WD19TB Dock (180W). So far im overwhelmed by the haptics and power of this wonderful device and overall my software and stuff is working like a charm! Before asking, theseare my specifications:

BIOS: 1.6.1
CPU: Intel Core i7 10850H, 2,7 GHz
RAM: 24GB (16Gb 2933 MHz + 8Gb 2933 MHz)
GPU: Nvidia Quadro T2000 /w Max-Q
Internal: 1920x1200 IGZO+ non-touch, 15,6 inch
NVMe1: WD SN730 512GB
NVMe2: Samsung Pro 960 512GB
Dock: Dell WD19TB, 180W

extd-Display 1: V7 L27has2k-2e
extd-Display 2: V7 L27has2k-2e
extd-Display 3: V7 L27has2k-2e

All of my 3 external displays are working with WQHD / 1440p - 2560 x 1440 on 60 hz. My cables are high quality cables which are possible to be used as 4k-8k resolutions (tested, worked).
My constellation of connection is as followed:

WD19TB to Dell Prec. 5550 with inbuilt TB3-cable (of dock) to TB-port-1. Extd-Display 1 and 2 are connected via DP 1.4 (Dock outport) to monitor. Extd-Display 3 is connected via USB-C-HDMI Adapter on MFDP Port (USB-C /w DP 1.4). The 3 external displays are working on the full performance. BUT! I can't use my internal display too. 

The specifications of the dockingstation should let it work, since the specification says following:

Display Support with
Thunderbolt input
For a HBR2* PC
3 x FHD @ 60Hz
3 x QHD @ 60Hz
2 x 4K @ 30Hz
For a HBR3 PC
4 x FHD @ 60Hz
4 x QHD @ 60Hz
2 x 4K @ 60Hz

Since, how I read this, there should be 3 (HBR2) or 4 (HBR3) external displays possible without loosing the internal display. Or do I understand this in a wrong way and this is ment to say that "OVERALL" there are just these displays possible? 

I understood that the MFDP-Port have had a own bandwidth-lane and the 3 in series connected ports (HDMI, DP1, DP2) are not able to use 3 external displays on this resolution, so I just changed to the MFDP Port (instead of HDMI) for full resolution on the monitors. 

But if I enable the internal display too (how I understand and would like to use it), 2 external displays decrease the resolution. If I set them high again (WQHD), my internal display just shuts off.

SO! 


I would be happy if I could have some help on this, since this was my requirement to order this powerbeast at all. 

 

Sincerly, one of a new dell's. 

Henrik

9 Legend

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14K Posts

February 12th, 2021 16:00

@derhenni96 Happy to help. HBR2 vs. HBR3 isn't your issue here.  That only affects the amount of bandwidth you can send to external displays -- the dock, in this case.  You have enough bandwidth with a TB3-capable HBR2 system to run the external display setup you want to run.  The limitation you're running into is the number of displays supported by the GPU that's wired to all outputs.  That's an entirely separate thing.

But yes, Dell's documentation (and that of other vendors) do not often specify the DisplayPort revision supported by the system.  They specify on their displays and docks what setups are possible from systems that support each type, but not in the documentation of their systems.  I've pointed this out to an internal Dell contact, who relayed it to the Documentation team.  It seems to be getting better, because for example the XPS 15 9500 and 9700 specs identify a specific DisplayPort revision rather than just saying "DisplayPort" -- but there are errors on both of those.  The XPS 15 9500 documentation incorrectly claims that the USB-C port on the right supports DP 1.4 (it's only 1.2) and the XPS 17 9700 documentation says it only supports DP 1.2 even though if you order it with an RTX GPU and enable a BIOS option to have the NVIDIA GPU control the outputs, it will run DP 1.4.  So sort of a one step forward, one step back situation there.  More information, but not completely accurate information.

Speaking of the XPS 15 9500, no that won't solve anything because that's essentially identical to the Precision 5550 except it uses a GeForce GPU rather than a Quadro GPU.  But the Intel GPU controls all outputs in that system as well.

The X1 Extreme and P1 are different because the NVIDIA GPU has direct control of the display outputs, and they support 4 total displays.  And then those systems have a BIOS option allowing you to choose whether the Intel GPU or NVIDIA GPU should control the built-in display.  If you keep it at the default Intel GPU setting, then you can run 4 external displays plus the built-in display.  That isn't actually noted or officially supported because actually achieving that requires careful balancing of bandwidth, ports, and source GPU interfaces, but I've personally done it with my X1 Extreme.  But 3 external displays plus the built-in display is completely supported.

So if you want a system that can run 3 displays, you'll either need a system like that where the NVIDIA GPU controls at least the display outputs, or you'll need a system with the new Intel Xe GPU, which supports 4 simultaneous displays.  The Core 11th Gen CPUs seem to have them, such as found in the XPS 13 9310.

In terms of HBR2 vs HBR3 support, if the discrete GPU controls the outputs, it's overwhelmingly likely that it supports DP 1.4/HBR3.  If the Intel GPU controls it, then Intel GPUs that support DP 1.4/HBR3 include the Ice Lake CPUs, which are certain Core 10th Gen CPUs (the ones ending with a "G" followed by a number, NOT the ones ending with U or H) and then all Core 11th Gen CPUs, at least as of this writing.

The problem with systems that have dual GPUs is that the documentation practically never says which GPU controls the display outputs.  But as I said, the Precision 5550 and XPS 15 9500 both have the Intel GPU controlling them.  The XPS 17 9700 if you order an RTX GPU -- not a GTX GPU -- has a BIOS option allowing you to choose which GPU controls them.  The Precision 7000 Series models also have that option, along with an option to specify which GPU controls the built-in display.  And the X1 Extreme and P1 always have the NVIDIA GPU controlling the outputs with an option to choose which GPU controls the built-in display.

If you're curious, I wrote a comparison of the XPS 15 9500 vs. X1 Extreme Gen 2 here.  The same logic applies to the Precision 5550 vs. P1 if you need a Quadro GPU.  The X1 Extreme has moved to Gen 3, but the differences are minor: proprietary Ethernet connector dropped, option for built-in LTE, option to order an Intel-only config (no NVIDIA GPU, but in that case it's an HBR2 system limited to 3 displays), and I think the display options changed a tiny bit.

Hopefully this helps!

9 Legend

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14K Posts

February 12th, 2021 15:00

@derhenni96  I’m not sure which port the MFDP USB-C port is, but for triple QHD from that system — which is an HBR2 system — one of the displays should be on the downstream TB3 port at the edge of the dock near where the system cable attaches, not the USB-C port near the HDMI output.

As for why you can’t run triple external displays and the built-in display, the Precision 5550 like most dual GPU systems has all of its display outputs wired to the Intel GPU, with the NVIDIA GPU operating only as needed and then as a render-only device that passes completed video frames to the Intel GPU for output, using a technology called NVIDIA Optimus. The Intel GPU in your system only supports 3 simultaneous displays, counting the built-in display if it’s active. This restriction is separate from and in addition to any additional restrictions that may stem from bandwidth, ports, etc.  This is not a dock limitation.  If you paired the WD19TB with a system capable of running 4 displays, the setup you want would work.

If you want to run 4 total displays, at least one of them will need to be driven using “indirect display” technology such as DisplayLink.  There are single display DisplayLink USB dongles that will give you a video output connector, but DisplayLink has drawbacks that can be significant in some use cases, which I’ve written about in the post marked as the answer in this thread.

If those drawbacks aren’t acceptable and running 3 external displays plus the built-in display simultaneously is a requirement for you, then unfortunately you have the wrong system for your purposes.  The nearest equivalent to your system that could handle the display setup you want would be the Lenovo ThinkPad P1, or its close cousin the X1 Extreme, just as the Precision 5550 is the close cousin of the XPS 15 9500.

1 Rookie

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February 12th, 2021 16:00

Hello @jphughan,

very thanks for your extensive answer, I just saved your noted links for myself. Thanks for that at this point and the explanation about the HBR2/HBR3 part. Ok, the problem now is, how can I see, if a device is a HBR2 or HBR3 device or is equipped with Nvidia Optimus? Since my dell-reseller is a qualified partner and explaned my requirement pretty exactly, I wouldn't say they missunderstood something. Indeed it does make sense, that it depends on the wire-to-graphic chip-part.

BECAUSE! If I google for "Dell Precision HBR3 device" - I won't get any clearifying links, IMHO. Maybe you can give me an hint for that?

Just to let you know, I'm coming from 2 Lenovo devices. I had a P320 Workstation with P400 Quadro as fat-client - connected to those 3 displays and as second device I had a Lenovo X1 Yoga, standalone but connected with microsoft garage. I decided to change to one mobile device with power, to have some more efficiency in my working processes. I will check the options with XPS Devices. Thanks you! Would a XPS15-9500 be able to handle my situation?

Have a good night, it's 1:09am here in germany for now. 

 

Henrik

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5 Posts

February 13th, 2021 16:00

Dell should build an "workplace"-builder (IMHO every distributor should do this), where you can "build" your workspace and that builder recommend you systems which are able to handle that workspace. 

Would be a cool thing and would make situations like this easier to handle.

But like I said, the device itself is a good working device and I overall love it. I can live with the missing inbuild display while work, but I'm still abit sad about it, since that was one of my requirements. 

Have a good night, @jphughan and thanks again for your explanations.

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