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October 7th, 2020 11:00
KM7120W keeps pausing the bluetooth connection
Just ordered a KM7120W mouse/keyboard combo because I wanted the benefit of a bluetooth connection to my laptop. Problem is - the keyboard and mouse regularly pause their connection WHILE I AM USING THEM. For example, I can be scrolling with the mouse and it just stops working for about 30 seconds - then kicks back in. Same with the keyboard.
I've tried upgrading the driver, reinstalling the driver, restarting the laptop - all to no avail. Wondering if I should go back to my old one and send this back if it doesn't work.
I have a Precision Laptop with Windows 10. Anyone have any other ideas to try?
Thanks!
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DELL-Cares
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October 8th, 2020 05:00
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jg99
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October 24th, 2020 21:00
My KM7120W keyboard worked well from May till early October. Using it with Dell XPS 13 9380 Now doesn't connect. Seems after a windows upgrade as a possibility. The bluetooth Logic mouse MX Master 2S continues to work well. Have updated all the drivers.
Blue tooth connectivity seems to be a problem for Dell as have an ongoing desktop issues