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October 7th, 2022 05:00
Precision 3560 super slow and tech support unavailable
Hi,
Since a few months I've been having issue with my Precision 3560, it looks like when the CPU gets above 50 Celsius, I'll downclock and the system becomes almost unresponsive. Opening a web-browser will take at least a minute. I've been trying to contact dell through chat support, but the chat says all operators are unavailable for me for two months straight (I've checked almost everyday)
I hope someone can help me
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DELL-Cares
Moderator
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27.6K Posts
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October 7th, 2022 05:00
Hello, I see you are looking for technical assistance. If you need our help, you can start a private/direct message with us, and we will be happy to assist you.
Brad L (retired)
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2.7K Posts
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October 14th, 2022 18:00
Please try updating the BIOS on the system. <ADMIN NOTE: Broken link has been removed from this post by Dell>
DarkProfile
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June 9th, 2024 11:30
I have the same issue and it's making my device completely unusable. Also this issue has deteriorated a lot in the last couple of months. At this point I cannot even watch low resolution videos anymore, in best case they are playing with 1-2 fps, streaming often doesn't work at all anymore.
I also have a Precision 3560 with Intel Core i7-1185G7. While I always had this issue occasionally since I had my device, I have this almost all of the time now. The CPU seems to be stuck at very low frequencies, usually in the range between 400 and 1200 MHz, even though the CPU temperature is low and the CPU load is high.
The BIOS is already up to date. I created a log file using HWiNFO: https://we.tl/t-TZF7TJtJou
The issue seems to be related to "Core x Power Limit Exceeded".