9 Posts
2
40099
Precision 5530 and TB16 dock - mouse and keyboard freeze
Hello,
I have a problem with a freshly installed Precision 5530 and a TB16 dock.
I have a wireless Logitech Mx Performance mouse and a wired Microsoft Keyboard 600, connected via the dock.
Intermittently the mouse stops responding and the keyboard either stops responding or acts like the last key I pressed is stuck and repeats it for a couple of seconds.
If I plug the mouse dongle directly into the laptop the mouse works as expected.
It's a freshly installed laptop, with Windows 10 Enterprise. Installed ASMedia USB Extended Host Controller Driver, Thunderbolt Controller driver and Latest BIOS 1.3.1 from the support page.
Also went into device manager to explicitly set all detected USB Hosts to disable the power management of windows to deactivate them when idle.
It doesn't matter if it's a restart, wake from sleep, disconnecting and reconnecting the dock didn't work either.
Regards,
Doru
benoitm
159 Posts
0
February 11th, 2020 06:00
Woaw, after having accepted my fate with stuttering USB mouse and occasionally 'bouncing' or delayed KB keystrokes, I came back to search for a workaround as I realized lately that my good old Wacom tablet (EOL device, last driver is 5 or 6 years old now) worked only for a few seconds then I had to reboot my P5530/TB16 for it to work again...a moment.
And this post really made my day, as Enabling Thunderbolt Adapter Boot Support cured all issues: mouse, KB & tablet now work like a charm, no need to touch the C states
Soo hap-py !!!
Dai P
1 Message
0
November 20th, 2021 01:00
Can confirm that disabling C states in BIOS works for intermittent dropping and repeating on keyboard and mouse attached to a Dell Displaylink D3100 dock