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January 27th, 2021 15:00
Precision 7510 Thermal Framework Issues
I have a precision 7510, Windows 10 Pro 20H2 Build 19042.746, Xeon E3-1545M v5, Quadro M2000M, BIOS version 1.21.3. After installing all Dell drivers, I began having random shutdowns during periods of moderate CPU use. I checked event viewer and sure enough, critical thermal events triggering shutdowns. I pulled the laptop apart and replaced the thermal paste and cleaned the cooler/fans, but got a negligible decrease in temps. I rolled back the Intel Dynamic Platform and Thermal Framework Driver from version 8.3.10209.6897, A12 (latest) to 8.2.10900.330, A03 (second latest) and it appears to have fixed the issue. I have not had any more shutdowns so far, although temps still hit 100C so it is very close. The problem is, the last driver addresses security advisory INTEL-SA-00230 (CVE-2019-0134) and the older one does not, so it would be nice to see this fixed in the new version.
DELL-Cares
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January 28th, 2021 09:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
cc99
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16 Posts
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May 4th, 2022 07:00
I had the same problem after upgrading from Windows 7 to Windows 10. I rolled back to 8.1 and blocked Windows Driver update for the Thermal Platform by setting a policy in gpedit. I decided to use 8.1 because it had worked properly under Windows 7 and is compatible with Windows 10. Version 8.2 added support for Windows 10 Device Guard, which is not enabled on this system and causes several DPTF event errors, although they are inconsequential.
It would be nice to have version 8.3 fixed, but that probably won't happen. I view the CVE as not critical so will have to just live with it. System is near end-of-life support anyway.
mohamedhassan132001
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2 Posts
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August 29th, 2022 04:00
I suffer from the same problem can any one dm me or help me how to fix it
mohamedhassan132001
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August 29th, 2022 05:00
I have the same laptop with I7-6820 HQ and suffer from the same problem. Please can u simplify how can I fix this problem because I don't understand what u said about intel dynamic platform and thermal driver versions
DannySDell
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July 21st, 2023 06:00
Oh - as suggested in these other similar threads - https://www.dell.com/community/Precision-Mobile-Workstations/Precision-7510-Random-Power-Off-on-battery-Thermal-shutdown/m-p/8297470 - I've replaced the battery too.
This thread looks similar and sounds familiar to me: https://www.dell.com/community/Latitude/E5470-overheating/td-p/7516623/page/2
DannySDell
3 Posts
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July 21st, 2023 06:00
I am having the same issue, also a i7-6820HQ plus an NVIDIA Quadro M1000M - this might be an oldish laptop, but it should still hold it's own in performance. However, 10 to 15 minutes of operations for anything serious and it triggers this. It has been this way for a while - potentially since a software update.
I've tried a few things:
- Disable Intel TurboBoost
- Put Dell power management into Cool mode
- Checked the fan assembly and reapplied thermal grease.
- Tried running with the GPU module out - I was still able to reproduce the behaviour.
- Reinstalling Windows 10
I've not tried running Linux to see if that manages this better, but since it was after some software updates, I still feel that this is a software/driver problem mismanaging the hardware. It came with Windows 10 installed - I bought this from Dell directly.
I've confirmed that its thoroughly outside warranty since around 2019. I'm hoping it isn't destined for scrap.
DannySDell
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July 21st, 2023 09:00
This seems to be working - https://www.dell.com/community/Latitude/E5470-overheating/m-p/7692401/highlight/true#M25808 - going to see about a more balanced power mode in Dell power management with that.