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June 13th, 2020 14:00

Precision M4800, Windows 1909 repeated failure, RANT

I have been trying to get this update to install for weeks now on this 2013 released Precision M4800 mobile laptop.  Each solution attempt gets progressively more invasive, elaborate and risky and still fails. The last failure was an in-place upgrade and there isn't any information from any of the Microsoft created solutions, including this one, that is helpful.  I'm going to update a few drivers, which should be irrelevant, from Dell for this machine, restart, and try to apply the update again, but I'm pessimistic because the M4800 is omitted from the list of machines that they have tested with the current Windows Update. 

If anyone has had this issue with Update 1909 on a Precision M4800, would you please lmk what you came up with to fix it? 

This has happened before, but I've always been able to muddle through it by backing off of everything like anti-virus, external devices, 3rd party drivers, etc. but I've never had to go this far before.  It's so bad, that if my latest try doesn't work, the only thing left is to:

  1. Backup my data,
  2. Take a complete image backup of System disk,
  3. Ensure System Recovery has adequate Restore Point Storage allocation,
  4. Create a restore point (not sure if useful, but doesn't take long),
  5. Wipe the hard drive,
  6. Install Windows 10 Professional as Dell recommends,
  7. Apply all Dell updates,
  8. Run Windows Update repeatedly until completed,
  9. Install Dell Updates as recommended,
  10. Reinstall all 3rd party applications

But what a nightmare.  It's going to take a long time and I'm going to have to gather up all the installation kits for my apps along with all the license keys.

RANT STARTS HERE

So, what do we do?  I can't even apply a workaround, because Microsoft produces such low quality product that I have no idea what is actually failing in the upgrade.  So, like a   programmer, I'm going to have to keep trying stuff until it works and hope I don't lose anything.  Microsoft has a tendency to delete restore points or they don't work in these situations because their so-called "Wizards" those up. 

You might say "Why not just leave it alone?"  Anyone who's ever let something like this go will tell you that it festers like a boil and I'll eventually have to fix it any way.  Which leads to my Microsoft Rant

Microsoft is in complete control of the environment, I don't muck with it, just like millions, yet there are tens/hundreds of thousands of their customers who can't install this 1909 update on many platforms.  When they do contribute in a forum, their approach is generally generic and offensive where they tell you to just reinstall Windows 10 to correct it.  It's like the foreign script-readers labeled "support", who speak English as a 2nd language at your bank, cell phone provider, cable TV, etc. who casually tells you to delete your entire browser cache, including cookies and history, to solve the problem of their page.  If you want to see a real   show, go to Microsoft for documentation of how to re-install Windows 10 or the mysterious "in-place upgrade."  It's a bunch of blind-alley links where they never quite give you either a clear understanding of what's going on, nor a step-by-step process to do it so you can mitigate risk.  So, as usual, millions of us have to spend time we really don't have wading through the process of trying to fix something that shouldn't have broken in the first place because the vendor, MS, won't do it with a good dose of anxiety that you're either going to lose something important or spend countless hours just to have a functional environment.

MS forces us to keep Windows Update on.  Don't think so?  Just try and stop it until you want to apply it.  In fact, if you have any task that takes more than 24 hours, good luck, because it's just going to reboot in the middle of it and if the task doesn't have an interrupt-restart handler, you'll just have to start over.  I'm guessing there is a setting to delay update for a while, but you can not stop it.  Hey Microsoft, you can't both force us to use your buggy update then not support it and have happy customers.

I don't muck with the updates.  I take the defaults for everything, including Office installations.  Microsoft has complete control over the environment they force us to update, yet it still fails.  And, to make things worse, it doesn't throw any useful error codes that might point to a particular driver. Won't tell you why it's failing, just a cryptic, general, generally misleading, error code.  How hard would it be to log every single program run, task executed, setting changed, file moved/deleted/renamed with error logging on?  Then we could find the error ourselves and fix it, since they are too inept to do it.  And, disk space is cheap, and word can load and search big documents so even if it was a 2GB log file, at least we could see.

Microsoft is a HUGE company, the dominant force, yet they produce , bloated code that can't even take care of itself in a controlled environment.  Why can't they produce a clear log of the update that shows EXACTLY what activity failed?  They don't document anything and deploy it untested.  They don't even have a listing of all the exception codes that Windows Update throws so you can fix it.

Microsoft could become an even more dominant player for time in memoriam if they would put this basic coding effort into their products.  As it is, everyone is moving to phones and other platforms because this kind of nonsense makes a Windows PC too much trouble and they are away their dominance with the lazy sloppiness MillenialZ are known for.  (MillenialZ: A term I've coined for Millennials down through the Gen Z because it's not just Millenials).

June 17th, 2020 13:00

It looks like starting with Windows 10 Pro update 1909 that Dell is no longer supporting this platform. I do understand that they can't keep supporting everything forever.

Sadly, this feature update just won't install, failing during 2nd boot on a machine with all the updates from Dell applied.  I've even built and booted from the DVD to try and bootrec /fixboot but it throws the "access denied" error which Microsoft gives no guidance on unless I want to format the disk, which I don't.  Any idea what might be failing in this case?  Has Dell made a perfunctory attempt to certify that this 1909 will work on the 2013 Precision M4800 and do you have why the update didn't work?

Microsoft will not let me turn off Windows Update, which means failure after failure until Something stops working, but this Precision M4800is a good machine for my application.  Any guidance on what to do on an ongoing basis or do I have to stop using this great laptop?

11 Legend

 • 

47K Posts

June 17th, 2020 19:00

Clean install using OEM system builder media and the WIN7 Cab File for drivers works fine.

Not supported does not mean its not working.

I'm not going to get into why Feature updates are broken or figure out whats going on with your install.

Clean install works fine everytime afaikt.

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=j7g17

https://dl.dell.com/FOLDER01958897M/1/M4800-Win7-A02-J7G17.CAB

Download the Cab file after installing windows clean.

Put the cab file in My documents folder.

Use 7zip to extract the contents of the Cab file via the right click extract here in the my documents folder.

https://www.7-zip.org/download.html

Right click device manager for any  yellow !  and say update my drivers from my PC instead of the internet.

 

https://www.microsoft.com/en-us/software-download/windows10ISO

I suggest you use OEM system builder DVD and your WIN7 COA key.

https://www.newegg.com/microsoft-windows-10-pro-64-bit-reinstall-recovery-disc-only-no-license-key-included/p/N82E16832350238

 

I installed 1909 clean and everything works fine.

CAB File Contents Information for: Precision - M4800

 

Windows7 - x64

 

Category ReleaseID DeviceDescription
audio
DMXXD_A06-00
ALC3226 HD Audio Codec;Realtek ALC322x HD Audio Codec;Realtek ALC3226 HD Audio Codec
chipset
280XX_A02-00
Free Fall Data Protection;ST Microelectronics Free Fall Data Protection
chipset
2MXDV_A01-00
Intel Management Engine 9.x Components Installer
chipset
2TDF7_A01-00
Intel Chipset Software Installation;Intel Chipset Device Software;Intel Chipset;Intel Chipset Software Installation Utility
chipset
44RM6_A02-00
Intel USB 3.0 eXtensible Host Controller Driver for 4th Generation Intel Core Processor U-Series Platform I/O Products;Intel USB 3.0 eXtensible Host Controller Driver for Intel 8 Series/C220 series Chipset Family;USB 3.0 eXtensible Host Controller Driver for 4th Generation Intel Core Processor U-Series Platform I/O and Intel 8 Series/C220 series Chipset Family Products;Intel USB 3.0 eXtensible Host Controller Driver for 4th Generation Intel Core Processor U-Series Platform I/O and Intel 8 Series/C220 series Chipset Family Products;Intel USB 3.0 eXtensible Host Controller Driver
chipset
CY8D1_A01-00
O2MICRO Oz777 memory card reader Driver;Oz777 Memory Card Reader Driver;O2Micro Oz600xxx Memory Card reader Driver;O2MICRO Oz777 memory card reader;O2Micro Memory Card Reader
communication
556WW_A00-00
Dell Wireless 5570 HSPA+ (42Mbps) Mobile Broadband Card;Dell Wireless 5570e HSPA+ (42Mbps) Mobile Broadband Card
communication
G86MD_A00-00
Dell Wireless 5808 Gobi 4G LTE Mobile Broadband Card;Dell Wireless 5808 Gobi 4G LTE Mobile Broadband;Dell Wireless 5808e Gobi 4G LTE Mobile Broadband
input
MKHCF_A00-00
KIT,KYBD,107,USB,BPOR,KB813;Dell Smartcard USB Keyboard
input
PP88H_A00-00
Alps Multi-Touch Touchpad;Multi-Touch Touchpad
network
17DXG_A02-00
Intel(R) WiFi Link 7260;Intel(R) Wireless-N 7260;Intel(R) Dual Band Wireless-N 7260;Intel(R) Dual Band Wireless-AC 7260;Intel(R) Dual Band Wireless-AC 7260 (M.2)
network
8G8D5_A02-00
Wireless WLAN 1506 Half MiniCard
network
F2C1D_A02-00
Dell Wireless 1601 A2;Dell Wireless 1601
network
GHPX6_A00-00
Wireless WLAN 1550 Half MiniCard
network
KDTDM_A04-00
Intel 825xx Gigabit Platform LAN Network Device;Intel I2xx/825xx Gigabit Ethernet Controller;Intel 825xx 10/100/1000 Ethernet Network Drivers;Intel Ethernet Connection I2XX;Intel Ethernet Connection I217-LM (Driver Win7/8.1 32/64-bit)
network
WPPGM_A00-00
Intel(R) WiFi Link 6300;Intel(R) WiFi Link 6235
security
D2JF6_A00-00
Dell ControlVault
security
VVJ28_A00-00
STMicron device driver for Dell Data Encryption Accelerator Card
storage
5C11J_A06-00
Intel Rapid Storage Technology Management Console and Driver;Intel Rapid Storage Technology Management Console and Driver;Intel Rapid Storage Technology
video
4CFPN_A00-00
Intel Graphics HD, HD 4200/4400/4600/5000/5100/5200;Graphics HD 4200/4400/4600/5000/5100/5200;Intel HD, HD 4200/4400/4600/5000/5100/5200
video
7C6RP_A02-00
FirePro M5100;FirePro M6100
video
GKPWX_A07-00
NVS 5200M;Quadro K1100M;nVIDIA Quadro 5010M;nVIDIA Quadro 1000M;nVidia Quadro K4000M;nVIDIA Quadro 3000M;nVidia Quadro K2000M;Quadro K2100M;nVidia Quadro K1000M;nVIDIA NVS 4200M;NVIDIA GeForce GT 720M;nVidia Quadro K5000M;Quadro K4100M;nVIDIA Quadro 2000M;nVIDIA Quadro 4000M;Quadro K3100M;nVidia Quadro K3000M;Quadro K5100M

 

Windows7 - x86

 

Category ReleaseID DeviceDescription DellVersion VendorVersion
audio
DMXXD_A06-00
ALC3226 HD Audio Codec;Realtek ALC322x HD Audio Codec;Realtek ALC3226 HD Audio Codec
A06
6.0.1.5988
chipset
280XX_A02-00
Free Fall Data Protection;ST Microelectronics Free Fall Data Protection
A02
4.10.0046
chipset
2MXDV_A01-00
Intel Management Engine 9.x Components Installer
A01
9.0.12.1397
chipset
2TDF7_A01-00
Intel Chipset Software Installation;Intel Chipset Device Software;Intel Chipset;Intel Chipset Software Installation Utility
A01
9.4.0.1017
chipset
44RM6_A02-00
Intel USB 3.0 eXtensible Host Controller Driver for 4th Generation Intel Core Processor U-Series Platform I/O Products;Intel USB 3.0 eXtensible Host Controller Driver for Intel 8 Series/C220 series Chipset Family;USB 3.0 eXtensible Host Controller Driver for 4th Generation Intel Core Processor U-Series Platform I/O and Intel 8 Series/C220 series Chipset Family Products;Intel USB 3.0 eXtensible Host Controller Driver for 4th Generation Intel Core Processor U-Series Platform I/O and Intel 8 Series/C220 series Chipset Family Products;Intel USB 3.0 eXtensible Host Controller Driver
A02
2.5.1.28
chipset
CY8D1_A01-00
O2MICRO Oz777 memory card reader Driver;Oz777 Memory Card Reader Driver;O2Micro Oz600xxx Memory Card reader Driver;O2MICRO Oz777 memory card reader;O2Micro Memory Card Reader
A01
3.0.08.18
communication
556WW_A00-00
Dell Wireless 5570 HSPA+ (42Mbps) Mobile Broadband Card;Dell Wireless 5570e HSPA+ (42Mbps) Mobile Broadband Card
A00
2.24.1305.0
communication
G86MD_A00-00
Dell Wireless 5808 Gobi 4G LTE Mobile Broadband Card;Dell Wireless 5808 Gobi 4G LTE Mobile Broadband;Dell Wireless 5808e Gobi 4G LTE Mobile Broadband
A00
13.8.1050.49
input
MKHCF_A00-00
KIT,KYBD,107,USB,BPOR,KB813;Dell Smartcard USB Keyboard
A00
1.0
input
PP88H_A00-00
Alps Multi-Touch Touchpad;Multi-Touch Touchpad
A03
8.1200.101.134
network
75W93_A03-00
Intel(R) Dual Band Wireless-AC 7260 (M.2);Intel(R) Dual Band Wireless-N 7260;Intel(R) Dual Band Wireless-AC 7260;Intel(R) Wireless-N 7260
A03
16.1.3.1
network
8G7PV_A00-00
Intel(R) WiFi Link 6300
A00
15.6.1
network
8G8D5_A02-00
Wireless WLAN 1506 Half MiniCard
A02
10.0.0.268
network
F2C1D_A02-00
Dell Wireless 1601 A2;Dell Wireless 1601
A02
10.0.0.268
network
GHPX6_A00-00
Wireless WLAN 1550 Half MiniCard
A02
6.5.1.4600
network
KDTDM_A04-00
Intel 825xx Gigabit Platform LAN Network Device;Intel I2xx/825xx Gigabit Ethernet Controller;Intel 825xx 10/100/1000 Ethernet Network Drivers;Intel Ethernet Connection I2XX;Intel Ethernet Connection I217-LM (Driver Win7/8.1 32/64-bit)
A04
18.5.0.0
security
TTGT7_A00-00
Dell ControlVault
A14
2.3.415.120
security
VVJ28_A00-00
STMicron device driver for Dell Data Encryption Accelerator Card
A00
V2.0.0.40
storage
5C11J_A06-00
Intel Rapid Storage Technology Management Console and Driver;Intel Rapid Storage Technology Management Console and Driver;Intel Rapid Storage Technology
A06
12.8.2.1000
video
183CP_A00-00
Intel Graphics HD, HD 4200/4400/4600/5000/5100/5200;Graphics HD 4200/4400/4600/5000/5100/5200;Intel HD, HD 4200/4400/4600/5000/5100/5200
A04
9.18.10.3204
video
7C6RP_A02-00
FirePro M5100;FirePro M6100
A02
13.152.1.5000
video
JNK9K_A07-00
NVS 5200M;Quadro K1100M;nVIDIA Quadro 5010M;nVIDIA Quadro 1000M;nVidia Quadro K4000M;nVIDIA Quadro 3000M;nVidia Quadro K2000M;Quadro K2100M;nVidia Quadro K1000M;nVIDIA NVS 4200M;NVIDIA GeForce GT 720M;nVidia Quadro K5000M;Quadro K4100M;nVIDIA Quadro 2000M;nVIDIA Quadro 4000M;Quadro K3100M;nVidia Quadro K3000M;Quadro K5100M
A07
9.18.13.2762

 

June 19th, 2020 10:00

Does anybody from Dell have any information about why update 1909 doesn't work on the Mobile Precision M4800 workstation?  I want to avoid a reinstall.

1 Message

August 1st, 2020 11:00

I have an M4800, and I've experienced much the same thing as you.  This laptop can no longer run Windows 10.

Instead, I have been running Ubuntu Linux 20.04 x64 on it, and it runs 100% perfectly fine (btw, no CPU throttling issues, whatsoever...another common Win 10 failure with this laptop).

December 10th, 2020 11:00

You've not used it long enough or must not have external USB.  In this case, 1909 slowly degrades until it's unusable; missing event viewer, massive phantom disk errors, etc.. 

Another poster has experienced similar issue.  You go through a lot of trouble to explain Windows 7, which I'm not asking about and dismiss my post because you haven't had an issue yet  Not helpful at all so I'm not sure why you felt compelled to reply.  

December 11th, 2020 05:00

I just want to confirm you tried the bog standard things MS tells you to do when Windows Updates aren't working, such as a dism /online /Cleanup-Image /RestoreHealth or stopiing the various services involved in Windows Update, deleting the SoftwareDistribution folder, then restarting the services.

December 15th, 2020 12:00

Oh yeah.  I should have updated  in here because I finally had to format and start over with Windows 10 because it eventually degenerated into unusable.  And, after the rebuild, I'm seeing the weird disc issues on external USB drives that started the last degeneration after the failed update that prompted my rebuild,  Basic issue seems to be that this particular "unsupported" statement from Dell has some teeth because there is something in the 1909 update that needs an update from Dell to work

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