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April 8th, 2020 06:00
WD19TB Power Button LED Off
Hello Dell Community!
I recently purchased a WD19TB to connect to my Precision 3510. The power button LED remains off, even though it is powered up and functions correctly.
Is anybody aware of a setting to enable the power button LED? According to the manual, it looks like it should be lit up white when the 180w AC adapter is plugged in:
https://topics-cdn.dell.com/pdf/dell-wd19tb-dock_users-guide3_en-us.pdf
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MathewCNichols
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April 8th, 2020 06:00
According to this video, it looks like the power LED will be unlit when connected to a power source, until the Thunderbolt cable is connected:
https://youtu.be/D6NhD72O2z4?t=48
This would mean the power LED is a function of the laptop BIOS that needs to be fixed in an update for the Precision 3510.
Luke Morehead
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April 25th, 2020 09:00
I am having the same problem with the WD19TB and my XPS 13:
Other than the power LED, the only other problem is the audio breaks up when I use a USB headset. I work around that by plugging the USB headset directly into the XPS 13. Dell is shipping me a replacement dock. I'll report back regarding whether that fixed the LED and/or USB headset issue.
Luke Morehead
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April 30th, 2020 09:00
Replaced the WD19TB with a new one, and same problem. Turns out my XPS 13 9350 is not a compatible system:
https://www.dellemc.com/resources/en-us/asset/data-sheets/products/electronics-accessories/dell_docking_compatibility_guide.pdf
I doubt they'll bother updating BIOS for older models just to make the dock power button LED light up.
J_Travis
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September 30th, 2020 17:00
I just noticed the same phenomenon with my XPS13 9365. I've had my docking station for about six weeks - operating without any issues once I was able to get it working with a little help from one of my new buddies at Dell Support.
However - just this past weekend I attached a Thunderbolt external GPU (Razer Core X w/GTX1060) to the Thunderbolt port on the WD19TB. Everything was and still seems to work fine except I noticed the power button light stayed off when I pushed the button this morning. Probably not a rabbit I want to chase.
Luke Morehead
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March 17th, 2023 10:00
Yes, we have had success with the Latitude 3400 series.
Kuku12189
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March 17th, 2023 10:00
Many thanks for your information. This little issue made me annoying for a week. Can't believe dell haven't fixed this yet
Kuku12189
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March 17th, 2023 10:00
Have you tried with a compatible dell laptop on that list... i'm confused if this is a my dock fault or not
Thansk for your reply
Kuku12189
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March 17th, 2023 10:00
Hi everyone, I’m facing this issue with my precision 3530 and wd19tb dock…could you give me an advise to fixing this issue…. Many thanks and sorry about my bad english
Luke Morehead
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March 17th, 2023 10:00
There is unfortunately no fix available for laptops like yours that are not listed in the compatibility guide linked from my prior post.