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AIO 962 Vista Issue
In Vista Business SP1, using the latest Dell software, the AIO 962 will not work with my Dell Latitude D820. The printer is recognized when you connect it via USB, and it installs, but when you try to print you get a "communication not available" error telling you to "enable bidirectional" printing. Of course, bidirectional printing is greyed out for some reason, and even test pages don't print. Suggestions?
pd91223
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January 28th, 2009 06:00
Having virtually the same problem. 962 is connected via USB to a Dimension running XP Home SP3. This prints fine as do my other XP machines on the network.
Inspiron running Vista SP1 used to work but now, although the printer seems to be seen as \\VistaMachine\Dimension printer, when trying to print a Test Page "Communication Not Available".
I've tried everything, including trying a system restore - although I can't seem to get back far enough before the SP1 update.
HELP!!!
DaraR79
1 Message
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August 22nd, 2011 18:00
Using Windows Vista, on Dell Inspiron Laptop, with a Dell AIO 962 that used to be connected to an old computer. I followed all instructions above to try and make it work with the laptop. The USB connection never seems to be recognized and it is stuck. I tried using the Dell Driver Setup program as well as the Windows "Install a new printer" feature... both aren't able to make connection. Any help appreciated.
Thanks.
PudgyOne
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August 22nd, 2011 18:00
DaraR79,
First run Delete Print Jobs to remove any print jobs stuck in the queue.
Disconnect the printer.
Download and run the patch(printer cleanup utility) untilit prompts you to restart your computer.
Restart your computer.
Download the proper Vista drivers. Install the drivers. You'll get a message, the printer is not connected. Connect the printer at this time(powered on)
Links to the patch/drivers can be found at...
Dell 962 All-In-One Inkjet Printer owners thread (W7)
Remember virus programs and firewalls will block communications.
Rick