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48724
April 18th, 2009 14:00
Cannot communicate error (Dell Photo AIO Printer 922)
Hello,
I have a Dell Photo All-In-One 922, and can no longer print. I used to have no difficulties printing at all, and have no idea what might have happened.
In the Dell All-In-One center, it says it cannot communicate with the printer, so it's not even able to tell me how much ink is left in the cartridges.
I am runnung Microsoft Windows XP service pack 2.
I have updated the drivers repeatedly. In the Printers and Faxes, I deleted the printer (after having unplugged it), and plugged it into a different USB port. Still got the same error after doing that. The USB cable is good.
The photocopy functions work properly, so I know there is nothing wrong with the printer itself.
If anyone has any suggestions, I would really appreciate it. This is on my mother's computer, and she is very distressed about not being able to print. I've tried everything I could think of, but to no avail. I'm hoping someone has tried something I haven't thought of to help solve this.
Thanks,
Gerald
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PudgyOne
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April 18th, 2009 17:00
Gerald,
Deleting the printer doesn't completely remove it and then the printer is not installing properly. Please follow the instructions closely and the printer should install for you.
Please make sure you have all Windows Updates, especially .net framework, (needed to run many applications) and the latest Java.
Disconnect your printer. Download and run this patch (a MUST with Vista machines) to completely remove the printer from your computer. Run the patch until it prompts you to restart your computer.
Restart your computer.
Download the proper drivers
XP Drivers
Vista 32-bit Drivers
Vista 64-bit Drivers
All other drivers
Install the proper drivers. You'll be prompted when to connect your printer.
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Scanning
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on the printer.
Let me know what happens.
Rick
gfolkins
3 Posts
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April 19th, 2009 10:00
Ok, it prints now.
Thank you for your help!
I'm not sure what happened, why it lost the ability to communicate in the first place. Oh well, at least it works now.
Gerald
PudgyOne
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April 19th, 2009 12:00
Gearld,
It could have been a Windows Update installing drivers wrong. GREAT JOB! :emotion-21: Thanks for posting back. Could you mark the verify answer(s) that helped you solve your problem, so if someone else searches the forums, they can see what you did to fix your problem(s).
Thanks,
Rick