Dell 720 ink cartridge problem

Question

I bought a Dell 720 printer last year which came with the small complementary ink cartridges, lovely printer and was working very well. The ink ran out in both cartridges so I spent almost £50 ordering a colour cartridge and a black cartridge from Dell. Followed instructions to the letter to install the new cartridges which worked fine for the first few printing jobs (approx 3) then would start to print a job and would then stop part way through and a window popped up saying cartridge stall, so again I followed the instruction step by step. Tried to print again and came up with the same problems.  So I thought ok, I'll uninstall the printer and re install it, still no joy kept coming up with cartridge stall. I telephoned the dell support line, we went through the whole senario again taking out the cartridges and putting them back in, uninstalling the printer and re installing still got the same cartridge stall problem. The technitian put me on hold for a while then came back and said I had 2 options, to BUY new cartridges or they would replace the printer, I queried the fact that I had just spent almost £50 buying new cartridges from Dell and that it was obvious that the cartridges were faulty, why should I pay another £50 for yet more cartridges! his answer was ok we will replace the printer. The new printer arrived, (no cartridges with it) so I took the cartridges out of the other printer and placed them into the replacement printer and guess what! surprise surprise comes up with a cartridge stall. Anyone got any ideas please?

ddsan · Answer

I, too, am having difficulty with the ink cartridges purchased from Dell. My problem is with the color.  After trying everything, I contacted technical support.  I was kept on the phone on and off hold for one and one-half hours.  The technician also wanted me to buy more cartridges.  He finally agreed to ship me a new one instructing me to return the problem cartridge, which I did.  It still prints acqua instead of blue (as in the email address). The college instructor I spoke with, suggested that perhaps Dell was recycling cartridges and I would have to live with the washed out color.  Any suggestions?

cadgaboo · Answer

I have also e-mailed Dell twice now about this problem and not had any replies, HA some customer service EH! They obviously won't reply to e-mails because they can't earn any money that way like they do keeping you on the telephone for hours! what is even more annoying is that half the time you can't understand what the technitian is saying because he's foreign! Dell arent interested in us poor home creatures, all they are after are the big companies to sell their wares to who will spend thousands, we simple joe public don't stand a chance.

Its also obviouse that these forum pages arent monitored/moderated either because if they were (and I was the monitor/moderator) then surely they would defend the company they work for and give you some sort of support.

Dell are a big company you would think that customer satisfaction would be their top priority in both public and businesses areas, you can bet your life that if I was a business they would bend over backwards to sort the problem out.

I work in a school where all the systems are bought from Dell and believe me they are hot on the trail if theres a problem, but because I bought one of their printers for my own personal use at home they couldn't care less. I certainly wouldn't recommend Dell for home use ever again.

alogan410 · Answer

I too am having alot of problems with dell. Right now i am still on the phone on hold of course waiting to talk to someone about my printer cartridge stalls I have been on hold for about 15 minutes now and never even talked to anyone. What I dont understand is why the dont have any tech support you can actually understand. This is one of the many problem i have had with dell. I first got my account last october and order a laptop and wireless router  well there wa s defect in the laptop screen and they wouldnt fix it even though i had isurance they wqanted me to pay 800 dollars to get it fixed so i just sent it back i could have bought a whole new computer for that amount well then i had to fight with them because they were still charging me for the laptop and are still trying to. i would never recommend dell for anyone all they are worried about is the money they dont care about tech support. if they did you wouldnt have so many people reporting problems. they certainly need better tech support i wish i knew all this before i bought my system.

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