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23317
November 18th, 2009 12:00
How can I remove Dell Remote Access from my non-Dell computer??
My non-Dell desk top has Dell Remote Access on it and it just recently messed up my access to my administrator account.
I cannot access the administrator account, so I cannot delete the program the regular way (add/remove) because a window pops up saying :"RA Media Server please log in." When I log in it says: "The user has not been granted the requested logon type at this computer". (meaning administrator privileges).
The only solution the company that manufactures that computer gives is to run a system restore. I cannot even do that because it requires log in as administrator!
Help!
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RobinBredin
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3.7K Posts
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October 18th, 2011 02:00
Hi, Have you tried going into Programs and Features in Control Panel, and try removing it from there. There is a piece of freeware software HERE, but never hand over money.
elizabethchicke
2 Posts
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October 17th, 2011 13:00
I too am having this problem, suddenly, starting a few weeks ago. But I am using a Dell system, Windows Vista. Each time I boot up, a window appears and ties up all processes, trying to load Dell Remote Access. Finally, it asks for a CD to be inserted, which of course I do not have. I do not want this program! I never installed it, it has appeared unbidden. How can I get rid of it??
elizabethchicke
2 Posts
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October 18th, 2011 06:00
Thank you! Pretty elementary I now see, and I did get rid of it, feeling a bit foolish for my panic. On to bigger problems!