Hi,

This is Sushma. I have installed Support Assist in my environment . Since I am very new to this tool, I have setup this by reading various documents. I am struck up at a particular point and I appreciate if someone could guide me correctly. I need clarifications on few of the things and they are as follows:

• Based on what criteria will Support Assist create a case?
• How many time an alert should occur and in what frequency should it occur for a case to be created?
• A case will be created for what type of alerts?
• Say suppose a case has been created in the midnight for a critical alert and I may not see it, so will Dell Technical Support person call me immediately and inform me on this? 

Please help me on this.

Thanks in advance for your help!

Regards,

Sushma.