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gpaw

1 Message

7840

October 4th, 2006 18:00

BAD_POOL_HEADER stop error screen when using dvd/cd data disk after Norton 2007 installed.

I am using an INspiron 9100 with dvd/cd as my data backup. I had no problems with it until I installed Norton Internet Security 2007. The backup disks crash with blue screen error Bad_Pool_Header. Dvd's play fine in the laptop. I used Sonic record now to format the cd for data. Can anyone help me? I sent help message to Norton as well. Thanks all.

Schly

3 Posts

October 13th, 2006 17:00

I'm having the exact same problem with an XPS after installing Norton Internet Security 2007.  Any attempt to read media that was burned to disk results in an instant BSOD with the BAD_POOL_HEADER error.
 
Any help would be appreciated here also.

paul1078

1 Message

October 19th, 2006 00:00

Exactly my problem also, but on an Dimension 9100  with a Phillips drive:. 
 
Drive E:
Description CD-ROM Drive
Media Loaded No
Media Type CD-ROM
Name PHILIPS DVD+-RW DVD8701
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate Not Available
SCSI Target ID 1
PNP Device ID IDE\CDROMPHILIPS_DVD+-RW_DVD8701_________________5D24____\594D4D3037393335303735313539513735304943
Driver c:\windows\system32\drivers\cdrom.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 48.38 KB (49,536 bytes), 8/3/2004 10:59 PM)
 

 How about either Dell or Symantec stepping up and addressing this issue.

davejohn

2 Intern

 • 

2.5K Posts

October 19th, 2006 10:00

See http://forums.us.dell.com/supportforums/board/message?board.id=insp_general&message.id=231840.

If you uninstall Norton the problem disappears.

Dave

lit4all

3 Posts

March 8th, 2007 17:00

I'm having the same problem with my Philips DVD8701 drive, and uninstalling NIS 2007 isn't an option here at work. Have you had any success with a driver update or anything? I've tried updating all my Roxio/Sonic products, with no success.

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